Ange Sutton Email & Phone Number

Tauranga, Bay Of Plenty, Nz

Tauranga, Bay Of Plenty, New Zealand

Collaborating with our fabulous Developers to deliver exciting product updates, with a focus on Communications, Mobile Apps and Inspections

Tauranga, Bay Of Plenty, New Zealand

Working within our knowledgeable MRI Product Team to deliver exciting product updates and new features for REST Professional, Property Tree and Palace. Working remotely from Tauranga, NZ.

New Zealand

Key Responsibilities* Oversee training team members and procedures* Conduct weekly catch ups, monthly meetings with quarterly and annual reviews* Train new internal trainers and external consultants* Identify training needs and opportunities of existing clients* Create, schedule and conduct onsite and online training* Maintain and update training materials and knowledgebase* Implement new Palace clients (start ups and conversions from other software products)* Oversee all new clients through their implementation journey* Maintain all procedures and policies for new client onboarding and training* Conduct and evaluate client surveys (online and verbal) post-training* Prospect software demos as required

New Zealand

Property Management Consulting Services:Software Health Checks & Performance ReviewsProperty Management Mentoring & TrainingImplementation of Policies & ProceduresTrust Accounting Services

New Zealand & Australia

Rockend provides innovative, reliable and easy to use property management software, strata management software, document management software and real estate trust accounting software.Key Responsibilities* Create and conduct onsite and online training* Implementing new REST Professional, fileSMART and PropertyTree clients* Training and Assessing of new external consultants for REST Professional, fileSMART and PropertyTree* Assist to develop and implement new strategies for employee development, quality and coaching* Representation at New Zealand property management events (tradeshows / presentations)Key Achievements* Development and Implementation of external consultant assessment and ongoing training project for PropertyTree* Development of Quality Assurance program for external consultants to ensure the ongoing delivery of satisfactory customer service

New Zealand & Australia

Key Responsibilities* Deliver classroom training and online webinars* Create and conduct onsite and online training * Implementing new REST Professional and fileSMART clients* Training and shadowing of new internal trainers* Cross training of current trainers and consultants in specialised modules and processes* Development of new training webinars for user self-help/product knowledgebase * Assistance with client support over busy periods* Representation at New Zealand property management events (tradeshows / presentations)Key Achievements* Recipient of Genny Carr Service Award 2016 – awarded for extraordinary commitment to Rockend’s customers* Successful training and new client implementations* Implementation of dedicated New Zealand training

Perth, Australia

Key Responsibilities * Phone Support for REST Professional users across Australia and New Zealand* Assisting to train new team membersKey Achievements* Promoted to Training and Implementation Consultant

Auckland, New Zealand

Key Responsibilities* Office and property marketing* Processing listing authorities * Processing sale and purchase agreements * Salesperson support* Debtors (maintaining Salesperson marketing expenses)* Training of new administration staff and salespeople’s PA’s * Relieving Office Manager - Trust account management, releasing trust monies, payroll Key Achievements* Reduction of outstanding debtor expenses* The financial year of 2011/2012 saw the office achieve for the first time: Number 1 Market Share Auckland Number 1 Business Growth Auckland Number 1 Office in New Zealand / Number 4 International Office

Auckland, New Zealand

Key Responsibilities* Awards and recognition program* Events coordination and management * Website and intranet management* Member communications (printed and e-newsletters) * Preferred suppliers management * Advertising and promotion coordination* New member orientation and technology presentations * Trademark compliance * Handling of public complaints * Train and manage administration staff * Oversee national membership database * Representing region at national and international events * Assist Regional Director as required Key Achievements* Improvement in brand consistency throughout New Zealand* Increase in awards sponsorship each year* Introduction of Preferred Suppliers Program* Completion of RE/MAX Regional Owner Training in Denver Colorado* Recipient of RE/MAX International Bravo Award 2008

Royal Oak, Auckland

Key Responsibilities* Establish a new Property Management division* Implementation of new software system* Office and Property Marketing* Creation of forms and templates * Trust account management (rentals and sales)* Processing sales and purchase agreements* GST and PAYE* Payroll* Training and management of receptionistsKey Achievements* Maintained steady growth and management of the Property Management portfolio alongside absorbing trust accountant duties for sales department

Papakura, Auckland

Key Responsibilities* Sole management of 134 rental properties* Rent collection and receipting* Debt collection and arrears management* Mediation and court hearings* Maintenance management and invoice entry* Conducting ingoing, outgoing and routine property inspections* Rental appraisals* Weekly reports to the General ManagerKey Achievements* Decrease of rental arrears by 30% within 3 months* Decrease of rental arrears by 70% within 8 months* Implementation of new systems and checklists that improved time management within the office

Papakura, Auckland

Papakura, Auckland