Angela Wright Email & Phone Number

San Diego, California, United States

Greater San Diego Area

Knoxville, Tn

Processed new orders for phone and cable through the company website. Heavy data entry required. . Answered calls regarding services offered and account information changed information as needed. Processed coupons and posted credit to customer accounts daily, designed and used excel spreadsheet to track daily and monthly coupon amounts. Processed phone install, disconnects, transfers, port outs and update phone preferences. Verified and corrected account information using the company program and several reports.

Entered phone orders or changes sent from customer service. Ensured the customer had phone service on the proper date.Worked on several reports to find and fix error with little or no impact to customer.

Called on past due home accounts, advised customers of long -term payment plans, extensions, and of our homeowner assistance group for longer-term problems. Trained new employees on proper skip tracing, phone etiquette and documentation. Supervisor: Melissa Whitehead (Company no longer open)

Managed five pest control routes and one termite renewal account (set up trouble call appointments, input daily production, mileage, and print route tickets on a weekly basis.) Answered incoming phone calls, entered new customer information, looked up account balances, and answered questions in regards to services we offered, soft collections, and account receivable. Supervisor: Dave Hinrichs

Answered incoming calls, took orders, answered questions on items shown, and was a floor monitor. (As a floor monitor, I answered questions the operators had in regards to the items sold and interacted with the show host.) Solved any problems they may have with past orders and complaints. Trained new employees on phone etiquette, documentation and show host interaction. Supervisor: Chad Young

Entered and updated customer information, contacted customers who have inquired about services, and gave information such as the price of the car, interest rates, and checked their credit for them. Sold them a vehicle, and performed post-sale follow-ups. Supervisor: Mike Lavezzi

Met and greeted the customer, showed them the vehicle they were interested in, negotiated payments and down payments, delivered vehicles and performed post-sale follow ups. Supervisor: Karen Raines

General Studies

Interior Design

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