Plan, coordinate, and oversee various elements of outpatient clinic including designing patient services, daily operations, and work policiesManage administrative staff and labor relations activities, including hiring, firing, training, evaluation and discipline of staffDevelop and implement departmental policies and procedures which foster performance and operations of the outpatient clinic Monitor monthly patient satisfaction database, specifically focused on clinic quality improvementConduct monthly staff meetings to improve and maintain office communication Resolve escalated problems related to patient care, employee relations, or other administrative areasManage department semimonthly and bi weekly payroll and time accruals Reconcile daily Co-pay collections, deposit checks and monthly credit card statements Recipient of the Enable change Award, December 2016 and Execution Award, January 2017

Supervise daily operations for high volume Pediatric Neurology outpatient clinic Manage non clinical staff including training, development and evaluation of workplace performance Conduct monthly staff meetings to improve and maintain office communication Resolve escalated problems related to patient care, employee relations, or other administrative areasImprove practice access through daily analysis of provider schedulesCreation and maintenance of appointment cancellation list to accommodate urgent appointmentsDecreased no show rate by 4% through implementation of 3 day appointment callback Increased Patient volume by 5% from 2014 -2015Supervise multi-line phone system to track and reduce abandoned callsComplete and distribute weekly reports to ensure providers meet and exceed weekly productivity goalsMonitor and ensure completion of patient bills through weekly GECB reports Perform weekly audits for co-pay collections and corporate credit card Assist Providers with transition to Allscripts, Electronic Medical Record systemProvide training to staff in office systems, including patient appointments, scheduling and insurance verificationTrained in secretarial and registrar duties to assist during high volume times

Manage over 100 requisitions for non-clinical positions for various sites across the Health System, including physician offices and other ambulatory medical practice locations Hired 359 employees for 2012, highest in the Talent Acquisition department Retention rate of 93.6% in 2012 for new hires Maintain average time of fill of 45 days, exceeding 60 day Talent Acquisition Department goalDevelop, cultivate, and manage relationships with hiring managers to provide service excellence and staffing expertise Plan and coordinate recruiting events/initiatives, and act as key liaison to vendors and potential candidatesConduct follow-up calls with hiring managers and new hires to assess hiring needs Ensure North Shore LIJ Health System delivers consistent corporate brand as designed by Talent Acquisition Strategy

Supported corporate recruiting for retail banking operations in Metro New YorkConducted first level interviews to screen for appropriate job candidatesContributed to the WOW! Experience for new hires by co-facilitating in Traditions OrientationEnsured timely and accurate preparation of new hire paperwork for centralized processing unitPublished and monitored applicant drug screen, fingerprint, and credit check results Verified new hire eligibility and identity with I-9 documentationRecipient of the February 2009 Act for Impact Award for fraudulent ID detection