Angela Apple Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, Us

Austin, Texas, Us

• Define strategy and vision for Tesla’s global learning design and development functions, including sales, delivery, service, product, supply chain, compliance, safety, and human resources. Own end-to-end needs analysis, design, and development of all large-scale training initiatives.• Utilize design-thinking and SAM instructional design approach in creating instructor led, elearning, and blended solutions, improving stakeholder satisfaction.• Negotiate and manage all learning vendor relationships and contracts • Migrated entire organization and all content to new LMS, Workday Learning, helping reduce cost and improve effectiveness• Manage execution and refinement of the global New Employee Orientation experience, resulting in a global 4.8 satisfaction rating• Hire, train and develop high-functioning design and facilitation team• Transitioned organization to SCORM authoring, reducing content loss through attrition, improving learner engagement, and reducing total course development time

San Mateo, Ca, Us

• Owned the vision and execution for all sales product, process, software and technical training for the direct selling organization• Hired, trained and developed staff of 20, responsible for all sales elearning curriculum design and development, new product rollouts, and software initiatives. • Designed sales process Playbook and led implementation of best practices across the organization, including design of performance support tools and sales certification program.• Redesigned sales onboarding cadence from a weekly virtual training experience to a 3-week blended learning experience, integrating classroom, e-learning, and experiential learning experiences decreasing employee ramp time by more than 8 days and increasing new hire sales in the first 6 months by over 30%• Designed the knowledge management vision and tool design, and owned the maintenance and procurement of content. This just-in-time content was key to reducing field errors.

San Mateo, Ca, Us

• Head of Sales Training function, managing a $5 million budget and over 40 training professionals across our virtual, classroom and instructional services teams• Supported sales organization’s growth initiative to double in size in 18 months by training over 6,000 new hires per year through blended learning approach• Grew team from 12 to 40 in 2 years, while reducing cost spent per hire in onboarding by 15%.• Implemented sales mentoring program that helped reduce new hire attrition in our field and call center organizations by 20%• Implemented LMS, Docebo, for sales organization, providing just-in-time learning for the 6,500+ individuals in the sales organization• Managed the sales help desk, providing sales professionals a lifeline for questions reducing sales blocking issue downtime from an average of 24 hours to 8 hours

San Francisco, Ca, Us

• Head of operations for the Advertising Division, leading a staff of over 25 employees. I provided oversight of the day-to-day operating plan of the core business, including fulfillment of all advertising across our multiple print, digital, and media services platforms• Responsible for all goal setting, staff commission payments; revenue reporting; product packaging and rates, and staff training• Drove employee efficiency and effectiveness activities, including implementation of Google Drive, DocuSign, and our online ad ordering portal• Implemented the internal training website and associated performance resources; champion of on-demand learning strategy, including the use of YouTube, Salesforce Chatter and employee-contributed wikis, which contributed to our departmental decrease in ad write-offs• Managed ongoing operational effectiveness and quality team that examines current processes and makes regular changes to ensure the team is operating at top capacity During my tenure at the San Francisco Chronicle/SFGate.com, I have had the unique opportunity to assist in the development of a start-up digital marketing services business. This has provided a unique opportunity to understand both the functions of a legacy and a start-up business within the marketplace, as well as develop process and training for a new product portfolio.

San Francisco, Ca, Us

Developed sales training curriculum for new and existing employees. Achievements include:* Development and implementation of a comprehensive sales training curriculum.* Development and implementation of a new hire onboarding program/process* Deployment of a variety of new technology programs, including the CRM Relationals and Salesforce.com* Development of Performance Management and Coaching curriculum and tools

Indianapolis, In, Us

• Responsible for design, development, and implementation of sales training initiatives for The Indianapolis Star, as well as the five Gannett sister newspapers within Indiana, including the creation and implementation of the Value Selling and Value Matrix Certification Programs, which increased our percent of packed sales by 50% over 18 months. These programs were implemented broadly within the Gannett Newspaper division• Developed personal development plans for the 200 employees within The Indianapolis Star’s Advertising department and 50 additional employees in the Indiana Group• Member of the corporate implementation team for Inside Value Selling training, which resulted in a 15% increase in Classified revenue at The Star; awarded Spotlight on Service Award for this initiative• Lead instructional designer in the creation and implementation of Inbound Value Selling Management and Coaching workshop within Gannett Interstate Newspaper group; Core instructional designer in the Inside Value Selling for Customer Service training for Circulation within Gannett Newspaper division

Indianapolis, In, Us

Instructor for two courses: * R110: The Fundamentals of Public Speaking; * U110 First Year Success SeminarResponsibilities include: * Create and implement weekly lesson plans explaining the fundamentals of speech communication for up to 25 students per semester* Create and implement experiential exercises to reinforce classroom materials* Provide academic support to incoming freshman* Assist in the implementation of R110 Speech Night

Vendor for an international training and learning company. Was supporting or lead instructional designer on dozens of classroom and computer-based training initiatives. Work included:* Development of both participant and instructor training materials* Development of online and paper-based job aides and resources* Utilization of ADDIE in development and execution of training programs from sale to implementation* Created both in-person and self-study materials across platform and utilizing tools such as video and webWhile at ABG I had the opportunity to work alongside experienced instruction designers and hone my adult learning skills.

Ma, Communication And Media Studies

Ba, Telecommunications