• Managed a remote cross-functional product team of 6, plus 8 offshore developers, to deliver online products that significantly improved the financial outlook of credit-invisible nonprofit clients.• Created impactful stakeholder communications grounded in strategic planning and design concepts, resulting in increased funding.• Led Agile development process as a Scrum Master, mentoring the team to adopt an iterative approach that increased the efficieny of product updates.⫸… Show more • Managed a remote cross-functional product team of 6, plus 8 offshore developers, to deliver online products that significantly improved the financial outlook of credit-invisible nonprofit clients.• Created impactful stakeholder communications grounded in strategic planning and design concepts, resulting in increased funding.• Led Agile development process as a Scrum Master, mentoring the team to adopt an iterative approach that increased the efficieny of product updates.⫸ Customer delight takes on new meaning when your product transforms lives in underserved communities. As the Product Director at this prominent fintech nonprofit, I guided a talented tech team to deliver digital offerings tailored to users that are left behind by traditional financial systems. Leveraging 15+ years of experience in the tech sector, I oversaw the implementation of transformative projects that empowered our clients to improve their financial outcomes across a variety of metrics. With an emphasis on collaborative leadership, mentoring and professional development, I fostered seamless collaboration and influenced stakeholders at all levels, from executives and engineers to designers and end users. Show less

• Increased user retention of the company's hybrid app by 27% through user-centric design, content management and monitoring and analysis of key metrics.• Spearheaded product launches from conceptualization to execution, increasing impact of deployments and reducing time-to-release.• Copywriting, storyboarding, and editing for animated educational videos, allowing clients to select specific action items directly related to module content, resulting in a 30% increase in action item… Show more • Increased user retention of the company's hybrid app by 27% through user-centric design, content management and monitoring and analysis of key metrics.• Spearheaded product launches from conceptualization to execution, increasing impact of deployments and reducing time-to-release.• Copywriting, storyboarding, and editing for animated educational videos, allowing clients to select specific action items directly related to module content, resulting in a 30% increase in action item completion.⫸ I lead the creation and implementation of a data-centered product strategy for the MyMAF hybrid app, connecting clients with financial resources that meet them where they are -- not only economically and culturally, but literally on a mobile device that is often their only means of connectivity. The skillful work of managing the complete product lifecycle, coordinating cross-functional teams, and prioritizing for optimal impact falls flat unless it is grounded in empathetic, user-centered design. I make understanding the needs of all stakeholders – internal and external – my guiding star as a product leader. Show less

⫸ I founded this creative firm to help a small businesses and creative entrepreneurs elevate their brand and expand their reach. To build brand value, I developed thoughtful, cohesive messaging and marketing assets that told the client’s story and resonated with potential customers. My strategic approach combined user-centric design with the power of community to develop branding assets and marketing campaigns that exceeded client expectations.

• Managed large-scale projects for a lean UX research and design firm, tracking deliverables against KPIs.• Conducted field research for usability studies, including interviews, video reports, and data analysis.• Analyzed metrics and surveyed competitive data to write actionable reports that led to increased bookings with MedTech sector clients.⫸ Above all, data tells a story. Presenting research in a compelling way gives businesses a clear path to defining and achieving… Show more • Managed large-scale projects for a lean UX research and design firm, tracking deliverables against KPIs.• Conducted field research for usability studies, including interviews, video reports, and data analysis.• Analyzed metrics and surveyed competitive data to write actionable reports that led to increased bookings with MedTech sector clients.⫸ Above all, data tells a story. Presenting research in a compelling way gives businesses a clear path to defining and achieving their goals. Working with ACG Design, I lend my expertise in program management and my passion for purpose-driven design to user research projects, delivering meaningful, actionable results for large-scale clients. From managing timelines to synthesizing data to developing beautiful deliverables, I love flexing my creativity and sharp focus to unravel unique user challenges. Show less