Angela Hernandez Email & Phone Number

Wesley Chapel, Fl, Us

Responsible for providing assistance and support to the department and supervisors.Monitor machine status and report appropriately to ensure machine downtime, and place tickets for service. Assist with monthly reporting - Teller Reports, QA surveys, review daily ITM/adherence report.Provide training to new hires and ongoing mentorships to employees. Perform ITM audits (ITM training). Monitor transaction/system issues. Ability to identify and report fraud situations. Provide balance assistance and assist with department projects.

United States

Proficiently processed various financial transactions, including deposits, payments, transfers, and withdrawals, ensuring strict adherence to credit union policies and procedures.Demonstrated meticulous attention to detail by obtaining necessary endorsements and identification from members.Managed multiple software programs concurrently to complete transactions and maintain effective communication with members, showcasing strong multitasking abilities.Conducted end-of-day balancing to ensure accurate accounting of transactions and compliance with financial regulations, ensuring the protection of the credit union and its members.Identified opportunities to promote products, support credit union expansion and enhance the financial well-being of Suncoast members. Attended educational events to stay abreast of industry trends and enhance professional knowledge.Completed annual BSA/AML compliance training and FACT Act Red Flag training to maintain regulatory compliance and protect against identity theft.

Support the daily operations of the property by effectively managing and reporting technical deficiencies to the appropriate department. Achieved a remarkable 95% reduction in workplace hazards and accidents through continuous monitoring and implementation of training initiatives.Prepare and meticulously proofread reports, prioritizing efficiency and organization in all internal documents and forms to ensure compliance. Proficient in Microsoft Office, photocopiers, and scanners, ensuring smooth operation of daily tasks.Utilize Prowatch security access software to collect personnel information and create building access badges. Streamline workflow spreadsheets by efficiently closing requested tasks and making informed decisions regarding vendor backgrounds before badge creation.Act as a proactive liaison between management, tenants, and vendors, ensuring effective communication and problem resolution. Deliver exceptional customer service to over 200+ visitors, providing support and troubleshooting 25% of issues via phone, email, and in-person. Manage product replenishment to prevent inconvenience to patients and building staff.

Miami, Florida

Led and assessed security operations to identify risks and opportunities for improvement through auditing, review, and technical assessment. Utilized CCTV and personal patrols to investigate properties for violations of security policies and regulations.Achieved a 75% reduction in customer and tenant issues via effective handling of calls and emails. Successfully managed multiple properties, achieving a 10% reduction in overtime within a 900-hour company budget while supervising a team of 30+ employees.Played a key role in the opening of 3 properties in Florida and the transition of 1 property in Texas. Spearheaded the administrative functions of the HR department, providing one-on-one coaching and leading group meetings. Managed staff scheduling and maintained supply log through meticulous data entry.Prepared and proofread reports before submission, ensuring accuracy and professionalism. Coordinated complex calendars for 30+ staff and managers, overseeing meeting logistics to facilitate discussions on critical business decisions. Acted as a liaison between management, tenants, and vendors, ensuring smooth communication and operations.