I am currently the Director of Operations for AIHA Registry Programs and AIHA Proficiency Analytical Testing Programs. I have specialized experience in Proficiency Testing and Credentialing statistics, defining performance metrics and measures, and auditing quality/management systems.At AIHA I have added value to each position I have held and have progressed from accreditation coordination to managing an accreditation program recognized to be compliant with the international standard for accreditation bodies (ISO/IEC 17011). From there, I moved to my current position as the director of a credentialing program and ISO/IEC 17043 accredited proficiency testing program (PTP). My problem-solving skills ensure that I am able to develop and implement systems to monitor, evaluate, and continuously improve the day-to-day operations of a requirements-based program. I effectively build strong, efficient teams, utilizing my leadership and supervisory skills, which allows me to focus on improving internal efficiencies, managing the quality system, customer service, and resource utilization.Previous experience as a volunteer coordinator provided the opportunity to refine and build my volunteer management and engagement knowledge and skills, which I apply often while working with development teams comprised of subject matter experts.
Listed skills include Quality System, Management, Volunteer Management, Supervisory Skills, and 39 others.