Angela Steele Email & Phone Number

Phoenix, Arizona, United States

Supervise and support business unit Professional Services program Developed and facilitated training for Professional Service agentsMonitor and audit time multiple tools to ensure customer appointments and needs are being met promptlyOversaw assigned customer escalations, partnering with the customer to resolve any concerns with their purchased servicesRetrieve and review performance analytics and present them to the management team in monthly business reviewsPartnered with various teams to develop and execute new initiatives focused on customer success

Receive inbound calls from customers and assist with a range of needs including billing, retention, sales, and supportAct as the voice of the customer, ensuring their feedback was provided to upper management which allowed for product expansionOperate with a customer-first mindset, striving for customer satisfaction in every interactionAssist management team with any business needs including; supporting peers, auditing data, leading training, solving technical issues, and moreAwards Received:Best Contact Center of the Year (Up to 100 Seats) - Bronze - 2020 Stevie AwardsHelping Hand Award - 2020 Annual Recognition

Ensured safety in program activities and supervising labor crews in various areas around the facilityConducted shakedown for contraband materials either individually or as part of a specialized team; confiscating contraband in accordance to facility and contracting agency policies and proceduresInitiated disciplinary reports on inmates or detainees preparing reports and maintaining daily logs as requiredDelivered prompt and appropriate assistance to inmates or detainees in the event of injury illness or traumaPromoted facility cleanliness and reporting need for maintenance or repairsCompleted training courses as required by facility training standards

Assisted in meeting nutritional needs by providing meal planning, meal preparation, grocery shopping, dishes, and kitchen clean-upObserved and reported sudden any changes in the client's mental, physical, or emotional condition or home situationEstablished and maintained effective communication and a professional relationship with clients and family membersSupported emotionally to keep patients mentally healthy, including arts and craftsMaintained records of patient care, condition, progress, and problems