I am currently providing administrative support to an accounting team as well as front desk support to clients. I am responsible for smooth running and supply of the office supporting a team of students completing their professional training and certified experts. I am also responsible for the training of new admin staff for our busiest time of year.

As well as providing front desk reception, I am responsible for management of our MVA accounts, particularly billing. I have created protocols with regards to auditing and collecting of accounts. I partner with law offices and insurers to ensure accurate and timely communication of all changes to case status.

My responsibilities were to provide primary executive support to 3 Allied Health Practitioners including maintaining accurate schedules, confidential medical files, office & medical supply maintenance, and cash billing. I also prepared and submitted WSIB and Motor Vehicle Accident (MVA) claims in accordance to WSIB and Health Claims for Auto Insurance (HCAI) & Financial Commission Services of Ontario (FSCO) protocols respectively. I partnered with insurance companies and law offices to schedule & bill assessments and proofread reports for Independent Medical Evaluations (IMEs). I was responsible for training staff to meet and exceed office standards for customer service as well as office protocols. I maintained accurate mailing lists for both professional referrals and customer education & promotions. I collaborated with our community partners to ensure accurate off-site schedules of our doctors and first responders. I prepared marketing materials and recipient lists for distribution and acted as primary contact to our patients, colleagues & community partners, by phone, email & in person in both English & French.

My responsibilities were to provide primary executive support to 3 medical doctors and secondary administrative support for 4 Allied Health Practitioners. This included maintaining accurate and confidential medical files, office & medical supply maintenance, and OHIP & cash billing.My starting position with this company was as primary administrative support for the Allied Health Clinic established in 2009 where I created procedures and policies for the efficient and accurate maintenance of confidential client files, OCF form completion, professional letters to both clients and colleagues, and deposit preparation as well as providing primary client contact and support both over the phone and in person in both English and French.

I provided administrative support in the form of bilingual client support in both English and French as well as minor technical support for clients when navigating company webinars and job search facilities. I also maintained supplies and prepared clients packages for both on and offsite consultations and seminars.

Provided administrative support including data entry, guest list management, staff supply preparation and delivery of invitations for Canada Day celebrations

I worked in the Library of Parliament call centre organizing requests made by M.P. offices and the general public, imputing and filing Parliamentary tour requests, ensuring confidentiality of sensitive client information as well as providing information and appropriate referrals for general inquiries in both English and French.