Angel Tseng Email & Phone Number

🇩🇪 Germany 🇺🇸 US 🌍 Remote

UX research for developing AI agents

UX research for GenAI products

🇩🇪 Germany 🇨🇦 Canada 🌍 Remote

• Developed a UXR roadmap for a new product, prioritising initiatives based on strategic alignment to provide immediately actionable insights.
• Spearheaded all stages of UX research, including the identification, planning, conducting, and analysis with usability tests, un/moderated interviews, surveys and workshops.
• Established a successful user recruitment practice on our third-party tool UserTesting.
• Mentored a UX researcher intern, supporting him through guidance on research… Show more
• Mentored a UX researcher intern, supporting him through guidance on research methodology, stakeholder management and career growth. Show less

🇹🇼 Taiwan 🇪🇺 Europe 👩‍💻 Hybrid

• Conducted international UX research in Europe, the US, and Asia for endpoint and mobile products generating 40M USD revenue annually.
• Collaborated interdisciplinary with engineers to create a data tracking system, including tracking user behavior and building dashboards.
• Led ResearchOps projects to build a knowledge management system for 50 UX practitioners and optimize survey tools and processes.
• Democratized UX and evangelizing UX to 7,000 co-workers.

🇹🇼 Taiwan 🇨🇳 China 🌍 Remote

• First UXR in the company, specialized in enhancing the revisiting rate and building UX mindsets in the team, resulting in a significant revisiting rate increase of 7.5 percent.
• Spearheaded mixed methods research by leading product, marketing, engineering teams, and workshops. Research results were used as the foundation of an article recommendation system that is currently used by over 5,000.

• Partnered with 10 organisations and facilitated 26 workshops for AstraZeneca,Silver Linings Global, Tencent and international volunteer groups for design thinking educating.

🇮🇱 Israel 👩‍💻 Hybrid

• Compiled detailed Asian market and competitor research to enable market expansion. The research report was the primary source for executives to understand the Asian market.
• Automated workflows, saving two hours per day for each customer success specialist.

🇨🇳 China 🏢 On-site

• Organized early app conceptualization workshops for 12 managers and 60 interns across four cities. The project won the Tencent Innovation Award.
• Conducted in-depth interviews, focus groups, diary studies, and usability tests which helped designers and PMs validate designs, understand competitors, and position products.

🇹🇼 Taiwan 🏢 On-site

• Facilitated students to clarify social problems, brainstormed solutions and business models.

🇹🇼 Taiwan 🏢 On-site

Exchange Program, Entrepreneurship

🇸🇪 Sweden Acquired entrepreneurial skills and knowledge in implementing healthcare solutions on a global scale, using practical tools and.

Master Of Business Administration - Mba, Institute Of Service Science (Ux), Gpa 4.0

Activities and Societies: Coordinator/ Facilitator/ Lecturer | ISS Design Thinking Workshop: Collaborated with ten companies and student.

Exchange Program, International Management

🇩🇪 Germany Developed global business acumen and honed leadership skills while increasing intercultural awareness through diverse.

Bachelor Of Business Administration - Bba, Finance And Banking, Gpa 3.7

🇹🇼 Taiwan Developed an understanding of modern financial markets – from digital banking, to FinTech, and blockchains; gained a solid.