Angel Gitau Email & Phone Number

Whistler, Bc, Ca

Whistler, British Columbia, Canada

Surrey, British Columbia, Canada

Served as acting Manager on Duty, overseeing all store operations in the absence of store management, ensuring seamless execution of daily tasks and upholding store standards.Led by example in delivering exceptional customer service and sales techniques, fostering strong customer connections and driving brand loyalty.Collaborated with the management team to implement effective merchandising strategies, maintained a clean and inviting store environment, and utilized product knowledge to drive sales and meet KPI goals.

Oxford, England, United Kingdom

Identified and cultivated sales leads for future business, collaborating closely with the Sales team to communicate opportunities effectively.Generated and distributed weekly reservations reports to hotels within the assigned cluster, ensuring they were prepared for incoming customers and possessed all necessary visit details.Inputted rooming lists accurately and confirmed details with customers, demonstrating meticulous attention to detail throughout the process.Facilitated timely payment from customers prior to the check-in date, ensuring seamless transactions and adherence to company policies.Utilised Opera system to load group offers and reservations, leveraging prior experience with the platform to streamline processes effectively. Additionally, developed an in-depth understanding of the Leonardo Hotels brand and product to better serve customers and enhance overall performance.

Oxfordshire, England, United Kingdom

Supported the Store Manager as part of a collaborative network, contributing to problem-solving, fostering customer relationships, and maintaining product quality within the team environment.Ensured adherence to company standards for product quality and customer service, prioritizing the satisfaction of patrons.Led team members in maintaining cleanliness and upkeep of kiosks, ensuring a safe and inviting store environment for employees and customers alike.Implemented procedures for safety, stock handling, security, maintenance, and cash handling to protect store assets and ensure efficient operations.Spearheaded the creation and management of engaging content for TikTok platform, leveraging social media expertise to enhance brand visibility and customer engagement. Additionally, completed assigned tasks to company standards.

Oxford, England, United Kingdom

Supervised all incoming and outgoing room reservation requests, ensuring adherence to hotel standards and procedures.Employed effective communication and sales skills to attract guests, enhance loyalty, and elevate the hotel's image, resulting in increased revenue.Identified potential clients and relayed pertinent information to the Sales Department, fostering strong commercial relationships with guests, companies, and agencies.Promoted Accor loyalty programs and hotel promotions, while maintaining guest privacy and confidentiality.Managed guest complaints professionally, resolving issues to guest satisfaction, recording feedback, and reporting comments or complaints to the appropriate channels.

Oxford, England, United Kingdom

Managed front desk operations, including check-in, check-out, and guest inquiries, utilizing Opera PMS to efficiently handle reservations, room assignments, and billing.Provided exceptional customer service to guests, ensuring their needs were met promptly and courteously, resulting in positive feedback and satisfaction.Coordinated with housekeeping and maintenance staff to ensure rooms were clean and prepared for incoming guests, maintaining high standards of cleanliness and comfort.Handled cash and credit card transactions accurately, reconciling daily financial reports and adhering to established accounting procedures.Responded to guest requests and inquiries via telephone, email, and in-person interactions, demonstrating strong communication skills and attention to detail in resolving issues promptly and effectively.

Oxford, England, United Kingdom

Led a variety of activities such as sports, arts and crafts, drama, dance, cooking, and swimming (site dependent), tailored to the interests and ages of children aged 4 – 14 years.Organised themed activities according to the time of year, fostering engagement and creativity among participants.Collaborated with team members to ensure the provision of safe, structured, and age-appropriate play opportunities, promoting a nurturing environment for children.Implemented safety protocols to minimise risks in the play environment, ensuring the well-being and security of all participants.Managed daily tasks including room tidying and maintenance of play equipment, maintaining a clean and organized environment conducive to learning and play.

Oxford, England, United Kingdom

Provided outstanding customer service by assisting patrons with inquiries, recommending films, and upselling premium seating options and concessions, contributing to the achievement of daily sales targets at Vue Cinemas.Conducted ticket checks, restocked inventory, and collaborated with team members to swiftly prepare cinema screens for upcoming films, ensuring a seamless and enjoyable moviegoing experience for customers.Thrived in a fast-paced, target-driven environment, demonstrating confidence, flexibility, and adaptability to meet the diverse needs of patrons and address any issues or challenges that arose.Excelled in maintaining a clean and tidy cinema environment, contributing to the overall ambiance and ensuring customers could fully immerse themselves in the Vue 'big screen' experience.Benefitted from comprehensive training and a dynamic work environment, embracing opportunities for personal and professional growth while delivering exceptional service and fostering positive relationships with patrons at Vue Cinemas.

Oxford, England, United Kingdom

Successfully promoted and marketed Under 18s events, utilising various channels such as social media, flyers, and word-of-mouth to attract a targeted audience and drive attendance.Collaborated with event organisers and venue staff to coordinate logistics, ensuring smooth execution of events and adherence to safety protocols and regulations.Cultivated a vibrant and inclusive atmosphere at events, engaging with attendees to enhance their experience and encourage repeat attendance.Demonstrated strong communication and interpersonal skills, effectively networking with potential clients, sponsors, and partners to secure collaborations and sponsorship opportunities for events.Developed a comprehensive understanding of the preferences and interests of the Under 18s demographic, tailoring event themes, music selection, and activities to meet their preferences and ensure memorable experiences.