International Supply Chain Management: •Implemented strategic initiatives to reducing transit times and customs-related delays•Developed and implemented risk mitigation strategies to protect the supply chain from geopolitical disruptions•Negotiated price reductions from suppliers, increasing profit margins through volume discounts•Coordinated international transportation of goods from South Korea and Brazil to North America (United States, Mexico, and Canada)•Collaborated with various departments (procurement, sales, finance) to align supply chain activities with overall business objectivesSupplier Relationship Management: •Conducted supplier calls and reports to identify and address key areas for improvement in the supply chain•Enhanced overall supply chain reliability through proactive communication with suppliers•Ensured timely delivery of goods and resolved supply chain disruptions by maintaining strong relationship with international suppliersCustomer Relationship Management: •Contributed to business growth by identifying opportunities for yearly blanket orders, consignment agreements, and stocking agreements. •Implemented customer analysis to determine product forecasting, ensuring adequate stock to meet demand.Project Management: •Collaborated with cross-functional teams (Sales/Operations/Engineering/ Accounting) to foster a cooperative environment and organizing project scheduling and tracking systems, leading to improved on-time project completion using Salesforce ERP. Order Management: •Managed the end-to-end process for OEM and large direct consumer accounts within the SAGE PRO ERP system, ensuring accuracy and timely delivery. •Generated reports to analyze order trends, identified process improvement opportunities, and provided recommendations to sales account

• Proves agility and willingness to adapt by managing most of the largest consumer customers for Canada Operations (Staples, SYNNEX, Best Buy, and Costco)•Utilizes SAP ERP system and related data/tools to monitor entire end-to-end processes of purchase orders•Manages face to face customer relationships to accurately forecast demand and provide commits for over $100M in products quarterly to satisfy target requirements•Amplified customer satisfaction by leveraging the Pareto Principle to evaluate and address root causes for late or missed deliveries, which actioned and yielded 15% improved efficiency•Streamlined tracking of inbound shipments to Canada, resulting 40% increase in predictability and accuracy for closing the quarter-end target•Analyzes material to identify developing problem areas; including slow-moving material, discontinued/obsolete material, and expedited material •Facilitates a team to ensure all customer orders are processed the same day and shipped within 1-2 days of placement, achieving the faster order date delivery date within a retail category•Delegates tasks and trains new employees to educate on operation processes, systems and building their future career

Assisted in auditing organizations' accounts and financial reporting information to ensure compliance with laws and regulations of imports in Mexico.

Responsible for the quality inspection of calls while coordinating, motivating, and leading a team of twenty staff members in the billing department for a large telecommunications company.