Angelica Thomas Email & Phone Number

Lynnwood, Wa, Us

Kent, Washington, United States

Mentored office employees on proper administrative procedures and how to use programs such as Paradox, keeping operations consistent and efficient for maximum performance. Run the warranty department.Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.Established and updated work schedules to account for changing staff levels and expected workloads.Performed billing, collection and reporting functions for office generating over $30 million annually.Managed supervisor itinerary and appointments and streamlined scheduling procedures.Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.Arranged corporate and office conferences for company employees and guests.Organized Service meetings for Owner and CFO and coordinated availability of conference rooms for participants.Answered customer telephone calls promptly to avoid on-hold wait times.Responded to customer requests for products, services and company information.Offered advice and assistance to customers, paying attention to special needs or wants.Provided primary customer support to internal and external customers.Cultivated customer loyalty, promoted repeat customers and improved sales.Answered constant flow of customer calls with minimal wait times.Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.Consulted with outside parties to resolve discrepancies and create effective solutions.Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.Communicated with vendors regarding backorder availability, future inventory and special orders.I manage all three websites we own.

www.angelicamariedesigns.com

Tukwila, Washington, United States

Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.Consulted with customers to assess service requirements and produce accurate orders.Logged work orders and change orders into DBS and DSI database to track job status.Gathered information through research and vendor inquiries to provide job estimates.Maintained accurate and current customer account data with manual forms processing and digital information updates.Resolved issues by coordinating with Sales department.Delivered prompt service to prioritize customer needs.Responded proactively and positively to rapid change.Exhibited high energy and professionalism when dealing with all levels of clients and staff.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.Responded to customer requests, offering excellent support and tailored recommendations to address needs.Met all customer call guidelines including service levels, handle time and productivity.Educated customers about billing, payment processing and support policies and procedures.Answered average of 20-40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.Trained new personnel regarding company operations, policies and services.Cross-trained and provided back up for customer service managers.Trained staff on operating procedures and company services.

Kent, Wa

Manage CoverBonanza (phones, orders, inventory, returns, emails, SOP, Amazon, UPS, Website,).Manage Magento- inventory, credits, and backorders, clearance item pricing, emails.Manage Amazon- Inventory, returns, emails, import, ship confirm, clearance item pricing.End of day report (EOD), download, save.Order entry through Navision for Classic orders and.Canadian order with Cover bonanza.Run picks out to the warehouse.Answer Bazaar Questions.Answer warranty Questions via email.Help with cancelled orders through Navision.Email customers with all backorders, alternative items number and/or discontinued.Upload everything, I do via email to the cloud (emails, orders).Scanning orders, warranty cards, shipping docs, and product registration and upload to the cloud.I’m in rotation to check voicemails from Classic Accessories.New product training coordinator (coordinate with PD to set up classes every 2 weeks to learn about our products).Match PO number to get Invoice SIO #’s.Training to be back-up for routing numbers.Making stats and graphs for CSR calls and Orders.Training on CRM.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Developed community reputation through commitment to customer satisfaction and strong client relationships.Answered customer telephone calls promptly to avoid on-hold wait times.Offered advice and assistance to customers, paying attention to special needs or wants.Responded to customer requests for products, services and company information.Provided primary customer support to internal and external customers.Cultivated customer loyalty, promoted repeat customers and improved sales.Answered constant flow of customer calls with minimal wait times.Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Addison, Texas, United States

* Assist in 14 HOA accounts * Assist in daily phone calls from homeowners, board members and vendors * Issue violation letters, approval letters and non-approval letters * Work closely with managers to prepare for annual board meetings

Plano, Texas, United States

* Was responsible for ordering supplies* Gave tours and orientations* Managed the staff and children* Computer work and phone service* Ensured workload and routine assignments were prepared on a daily basis to help the company with day to day operations

Kent, Washington, United States

Management of the Service DepartmentData Entry- entered orders we received via fax, phone or emailBilling- input daily numbers and billed our customersQuotes- produced quotes for customersFiling/scanning- scanned orders, quotes and bills into the computer, then filed them

Tacoma, Washington, United States

Managed two centers and staffInput billing info in Quick Books and billed parentsHelped run in-service trainings and staff meetingsInput local government data for USDA programScheduling attendance of children and staff

Associate Of Arts (Aa), Early Childhood Education And Teaching

Associate Of Arts (Aa), Interior Design