Angel C. Email & Phone Number

Driven and forward-thinking Product Owner with three years of product development and Agile experience. Leading an 8 Developer and 4 QA product development team collaboration and vision toward launching product solutions that are delightful and impactful to the Customer.

Work directly with current customers to identify their needs and review their internal processes, while implementing improvements to their current database to maximize the Customers success. Maintained a relationship with Customer, to ensure that the processes that were put in place were maximizing their productivity and employee retention. Travelled to newly captured Customer facilities for an initial on-site analysis. Reviewed the Customers processes in their current software with their management team and staff, to customize a flawless transition for the implementation of their newly Implemented title and escrow software.

Applied strategic User/Customer-First strategy to product development and marketing materials. Thrived in fast-paced, highly-adept team of 8 Developers, multiple Product Owners and Stakeholders to develop and prioritize product features and technical debt. Responsible for establishing criteria for each milestone within product roadmap as means to measure developmental progress. Distinguished and prioritized product issues and gathered information on customer experiences. Participated in triaging production bugs and malfunctions, adjusting development milestones and release schedules accordingly. Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.

United States

Reviewed with the Customer their internal process and utilization of the software. Reconfigured and enhanced their software database to optimize their experience with our company. Putting the customer first, gaining their trust and making sure that they can see the value and enhancements to make their daily data input more useful and impactful. Cross-sold additional products and services to purchasing customers to further enhance the Customer experience. This position gave me the ability to truly delight the customer with a more detailed, customized experience while making their processes and software work together.

Lead classroom type trainings (onsite and remote), conducted sales demonstrations, attended and spoke at Corporate, State and National industry conferences. Created and organized in depth training manuals, multimedia visual aids and other educational materials specific to the Customers needs. Followed up with the Customer to verify optimal customer satisfaction.

Hiram, Georgia, United States

Delivered exceptional, customer experience, as well as deepened relationships with realtors lenders, mortgage, brokers underwriters and other valuable business partners. Develop superior client retention and increased return client orders by 90%. Assisted attorneys with clerical work and bankruptcy filings.