Travel Escalation Advisor (Account Specialist Iv)
CurrentHandling various call types from complaints and challenging issues that occur in several travel categories. Utilizing live airline system to resolve flight issues. Communicating with travel partners via phone and email to address concerns of customers. Applying problem-solving skills and empathy in all scenarios that impact card member travels.. Intentional focus given for analysis and in-depth conversations to effectively identify, analyze and resolve issues. Maintaining compliance and applicable resolutions that address all stakeholders.