Angelo B. Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

• Champion R&D for the group network development and customer products• Monitor current market trends and identify new technology and potential future tech opportunities• Research new vendors and procure new technology• Develop a testing framework to for new solutions and applications to existing production networks• Develop MVP’s (Minimum Viable Products) for testing in lab’s or selective end-users.• Document R&D solutions and designs with required features for production release• Support development team with solutions builds• Support Operational staff with handover of completed solutions products

Johannesburg Area, South Africa

• Evaluation and testing of products, including software enhancements, upgrades and bug fixes toensure they meet operational and requirements specifications and quality standards.• Development of new products, techniques, systems or processes as may be required for servicedelivery.• Developing innovative methods to increase the utility of existing products and processes.• Working with suppliers to troubleshoot, log, manage and resolve issues.• Effective documentation of findings, including accurately writing up findings.• Creating documentation for new products. (User and Technical)• Planning and conducting Lab and field-testing to investigate, analyze and identify the root causeand find solutions to complex problems.• Developing specialist skills, building and maintaining in-depth technical knowledge on a range ofproducts, systems and technologies.• Assisting with the integration of new products and systems with other operational and commercialareas, including operations, installations, customer services, sales, legal and regulatory, marketing.• Support the launch of new services by supporting Sales in answering ‘non-standard’ customerqueries, finding solutions to unique customer requirements and supporting customerdemonstrations.• Vendor Management.• New Product Induction Management.• Training of Technical, Support and Sales Staff on new products.• Pre/Post- Sales Support.• Monthly Reporting

Midrand

Responsible for reoccurring fault investigation, Network Design and Scoping, Infrastructure analysis, Product development and training. Responsibilities : Product development – Work with OSS/BSS, Infrastructure and support teams to meet stakeholder and customer requirements for the Business Connect ZTP product suite.  Problem Management – Take ownership of the problem management life-cycle involving Root cause analysis, Scoping, Deployment, and Documentation and testing of reoccurring incidents affecting multiple business units.  Incident Escalations – 3rd line troubleshooting of incidents involving ICU and Key customers on the IP connect and Business connect product suites. Achievements :  Product development – Created standardized device configuration templates for CPE devices to meet Business, Security and automation requirements for Vodacom Business connect product.  Problem Management – Management of Chronic incidents and Problem tickets lead to improvements in ICU account stability, helpdesk processes and customer experience.  Incident Management – Consistent high success rate in troubleshooting incidents across the Vodacom business product suite (MPLS, Security and Unified communications)

Vodaworld

Responsible for change control, scheduling and implementation of all Vodacom Business client requested changes on the MPLS network. Responsibilities : Implementation of new (non-commercial) changes and 2nd line troubleshooting.  Management and troubleshooting of the Vodacom business TACACS cluster (ACS v4.5 and v5).  Implementation of firewall changes to Vodacom managed customer perimeter firewalls. Achievements : 5x Winner of customer feedback award

Midrand

Responsible for 1st line incident management of faults occurring on the EOH wireless and MPLS network.Responsibilities : 1st point of contact for the customer during service affecting incidents.  1st line network support and management of last mile vendors.  1st line firewall and VoIP support.

Johannesburg Area, South Africa

Responsible for 1st line incident management of faults affecting Platinum SLA MWEB customers. Responsibilities :  1st point of contact for the customer during service affecting incidents.  1st line network support and management of last mile vendors.  1st line Astaro and MIG firewall support

Responsible for monitoring and fault assignment to vendors and internal teams. Responsibilities : Circuit testing with Last mile vendors.  Trouble ticket logging and tracking.  Customer feedback and support.

Ccna, System, Networking, And Lan/Wan Management/Manager

Higcse, Maths , Art , Computer Science , Biology , Spanish , Business Studies