Angelo Biondo Email & Phone Number

Southfield Mi 48047

Setup, configure, troubleshoot and repair over 2,000 desktop workstations and laptop PC’s across the Southeast Michigan AT&T region. Maintain and troubleshoot in-house software packages ● Restore lost data on re-imaged PC’s ● Assist with large scale projects and deployments of new PC’s across AT&T account ● Oversee projects and work loads in the Southfield site ● Remote access PC’s to perform troubleshooting, software work and set ups of new PC’s ● Use desktop tools to diagnose PC’s, such as, ERD Commander, WINPE, Norton System works and other batch file tools along with tools to recover data loss ● Build images using Clonezilla software, Sysprep and other utilities ● Receive trouble tickets through Vantive ticket system for level three support ● Deploy new PC’s to clients during lease rollovers on leased equipment

Auburn Hills, Mi

Daily Responsibilities include on-site and remote support for approximately 500 clients. Everything from setting up new computers, troubleshooting, reimaging and repair.Contacting outside venders for on-site support. Updating and closing work orders online throughout the day.As well as working with co-workers to find solutions for technical problems.

Daily Responsibilities include on-site and remote support for approximately 350 clients. Everything from setting up new computers, troubleshooting, reimaging and repair.Contacting outside venders for on-site support. Updating and closing work orders online throughout the day.As well as working with co-workers to find solutions for technical problems.

Daily Responsibilities include on-site and remote support for approximately 275 clients. Everything from setting up new computers, troubleshooting, reimaging and repair.Contacting outside venders for on-site support. Updating and closing work orders online throughout the day.As well as working with co-workers to find solutions for technical problems.