Angelo Dierick Email & Phone Number

Drimmelen, NB, NL

The Hague, South Holland, Netherlands

Den Bosch

After helping to design and implement ITIL's change management process, I was change coördinator for a period of time. All non-standard changes were dealt with in a structured manner which gave clarity to the requesting party in that they knew what could be expected after putting in a change request.

Because of the strong growth of Valid, the need for a well-structured way of working arose.Therefore an ITIL implementation project was initiated in which I gave input for the design of the incident, change, problem and configuration management processes.Process flow charts, process description, procedures and work instructions were the deliverables for.

Diemen

Venray

Gemeente Venlo's IT infrastructure consisted of about 1500 workstations and 130 servers. Servers where mainly Microsoft Windows Server and partly virtualized.Beside Microsoft, there were Unix, AS/400, AIX, SQL and Oracle servers in the IT landscape.The everyday job was to keep the amounts of incidents slow and guarantee a stable working environment for the.

- Advise customers in the field of mobile solutions- Deploy mobile solutions (hardware, security)- Systems integration- Give input for big tenders (>250k) related to hardware sizing.- Migration of Microsoft environments

Design and implement a mobile solution for the field engineers. It should enable them to receive incident information, regular job descriptions, query companies gas and electical infrastructure and keep track of used parts.Part of implementing the selected solution (tablet pc in their vehicle) meant training all the field engineers on how to use the new.

Phd, Biology

Education record