Angelo Giostra Email & Phone Number

Apple Certified Mac and Mobile Genius with a serious background in customer service via 15 years of retail, surrounding music and technology. The career strengths tool called Strengthsfinder reads my top 5 key strengths as: Positive, Restorative, Contextual, Adaptable, and Ideation. I believe this couldn't be more true, and has summed my nature up in a notably concise way.Former #GuitarCenter department sales leader, blessed to have been personally selected and trained by Gibson Guitars in Nashville, TN due to sales success. Naturally driven to go out and let others know what's new, informative, or helpful in any situation. Proud to honestly say I've conversed with hundreds of thousands of people over my retail career, all of which gave me something new to learn and allowed me to have stronger interactions in the future.Former Sales Expert and Training Mentor, my life's mission has been to get knowledge and information out to anyone I meet. Unafraid to dive into a conversation or lead presentations small and large, I was lucky enough to coordinate and lead several Hiring Events for #AppleRetail, hosting events up to 150 people breaking into group interviews.After building a base in people skills, sales, and troubleshooting, I was able to move into physical repairs - repairing hundreds of Mac and Mobile devices as an Apple Genius - but most importantly diving deep into my own understanding of empathy and repairing relationships with customers.Post retail, I was lucky enough to land a great job at #BazaarVoice - A major milestone in my career, I was able to expand into corporate technology and support, never forgetting my roots in customer service. Here I learned my passion for systems engineering and Mobile Device Management in a medium-large organization.Taking a risk, I took advice from a Manager/Mentor and found a more traditional IT role at a MSP or Multi-Services Provider called ICS in Austin, Texas. Here I took a giant leap of faith moving out of my comfort zone, learning to support 99% Windows topologies surrounding US law firms. Stretching and leaving my prior comfortable role was one of the toughest professional steps I've taken, but it made all the difference in my understanding of IT and Systems Engineering.Wanting to shift back into in person support, and make real connection with the users I support, I was blessed again to move into a Senior Helpdesk Role with Bumble Inc. One of the places I was most happy, I was really able to take my blended Apple and Windows experience and put it to great use.

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  Northern Virginia Community College

  It Networking