Angelo J. Email & Phone Number

• Drive the overall P&L and business of Online Jobsboard Inc. (WorkAbroad.ph and SeamanJobsite.workabroad.ph)• Lead and manage total country operations, overseeing day-to-day operations and driving achievement of business performance metrics• Develop and implement strategies in accordance with organizational directions and goals• Proactively evaluate and understand market needs vis-a-vis products and services offered, ensuring that our offerings are competitive and ahead of industry requirements, allowing us to provide amazing service resulting to customer loyalty• Build and drive a team of motivated individuals who are committed towards organizational purpose and goals, infusing in them the values and culture of SEEK Asia• Ensure smooth teamwork between local teams, regional counterparts and inter-unit partners, creating a culture of collaboration and excellence in the process

• Led and inspired a team of key account managers, inside sales specialists, sales development representatives, and client servicing associates in anchoring client relationships with revenue targets • Liaised, influenced, and worked with regional and local key stakeholders (Sales, Finance, Legal, Operations, Product, etc.) in making sure that people, process, strategies, and initiatives are aligned with Grab’s overall vision and mission

Philippines

• Drove the overall business forward by building and executing the Regional Inside Sales strategy for Grab for Business across three markets - Singapore, Philippines and Malaysia as well as guidance to Vietnam and Indonesia markets• Led a team of Inside Sales representatives to exceed revenue targets by acquisition of new business, existing account management and sales development• Collaborated with internal B2B marketing teams to generate qualified leads from multiple online and offline channels• Liaised with in-country stakeholders (legal, finance, operations, etc.) to ensure revenue targets are met at a scale

Ncr - National Capital Region, Philippines

• Supported the Head of Sales PH to drive sales for Grab for Business; Strategized, executed and tracked aggressive sales plan to achieve quarterly targets• Ran effective marketing programs and partnerships to increase adoption of Grab for Business via a strategic model from efficient on-boarding processes to optimization of active accounts• Represented Grab to manage all aspects of the sales process including strategizing, prospecting, managing and closing sales opportunities• Spearheaded the launch of GrabGifts to corporate clients and partnered with resellers and eCommerce companies to grow revenue significantly

Region Vii - Central Visayas, Philippines

• Supervised and coordinated the daily activities of Account Managers and Key Account Managers engaged in promoting and selling the services of JobStreet by phone, e-mail and on field• Recommended changes to current sales techniques or procedures based on team performance and new selling techniques as well as implemented various strategies to effectively promote the company’s products and services to Visayas and Mindanao companies• Built new customer base and maintained/retained client relationships to maximize sales• Analyzed competitor pricing proposals and sales strategies• Relied on experience and judgment to plan and accomplish goals and KPIs (billing revenue, market share, new business and retention)• Led and directed the entire VisMin operations

Region Vii - Central Visayas, Philippines

• Coached, mentored and managed the UK Telesales and US Customer Service teams• Performed, assisted with and managed the IPS Customer Care Operations’ performance• Led the teams in changes and continuous improvement initiatives• Assured customers that excellent customer service was constantly being delivered • Tracked, analyzed and drived improvement for the entire customer care operations• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals• Facilitated inter-departmental communication to effectively provide customer support• Provided accurate, specific and timely performance feedback for associates• Resolved associate, tool and service delivery issues revealed by statistical reports

Region Vii - Central Visayas, Philippines

• Ensured that assigned accounts were being properly serviced by NCR in a manner that reflects NCR IPS’ commitment to delivering high quality products and services• Responded to customer needs as problems or issues related to product quality, delivery to inventory levels arise, but also looked for value added opportunities • Partners with internal resources (Customer Service Centre, Marketing, Pricing, Manufacturing) Sales and Area Sales Directors to ensure total customer care• Coordinated custom and stock orders, maintained custom inventory at acceptable levels, and worked directly with Sales, Manufacturing and Pricing to resolve day-to-day operations • Gave and received feedback to and from the customer, Sales and NCR managers, colleagues and Sales Operations in a continuous effort to meet the customer's business needs• Developed meaningful business relationships based on mutual value and trust with individuals at various levels within NCR and the customer location• Maintained good client/customer relationship by ensuring expectations are met for both NCR and customers

Region Vii - Central Visayas, Philippines

• Built rapport with customers within a telebusiness environment• Identified and closed opportunities which gained incremental business through cross selling/upselling the full range of NCR products• Provided solutions to any issues arising and completed tasks until close• Achieved Telebusiness Department annual quota• Achieved team sales and KPIs on a monthly basis• Accurately processed all orders/account details• Ensured telesales service level agreement if all calls to be answered within 15 seconds and minimum service level of 95%.• Supported all NCR sales policies and processes• Provided reports to Telebusiness Manager when required• Built professional customer service relationship, while maintaining a focus on achieving Annual Revenue quota

Cebu, Central Visayas, Philippines

In the early stages of my career, I worked with the top BPOs in the Philippines to support the US, UK and CA markets. My roles were a combination of customer service and telesales across various accounts such as travel and hospitality, internet and cable services, and telecommunications.