Angelo Leclerc Email & Phone Number

Victoria, Australia

Lead teams in quantifying commercial/ domestic disaster recovery work and ensuring quality, timely and cost effective completion of restoration. These works include:- Inspection of damaged property and provide detailed competitive quotation for restoration.- Provide expert opinion regarding restoration costs for matters involving mould, fire, water escape, sewage, flood and bush fire.- Identify agreed schedule of repairs and project milestones with staff, associated specialist… Show more Lead teams in quantifying commercial/ domestic disaster recovery work and ensuring quality, timely and cost effective completion of restoration. These works include:- Inspection of damaged property and provide detailed competitive quotation for restoration.- Provide expert opinion regarding restoration costs for matters involving mould, fire, water escape, sewage, flood and bush fire.- Identify agreed schedule of repairs and project milestones with staff, associated specialist contractors, and the client. - Monitor repair work for quality control in order to meet industry standards and client needs. - Manage large restoration projects that require remote and onsite coordination of FIFO (Fly in and fly out) staff. This includes management of all industrial relations and human resource aspects of the project; staff recruitment; training; induction, performance management; and redeployment.- Review and redesign business processes and procedures to increase company efficiency and effectiveness in meeting client needs. Show less

Investigate cause of damage or loss, quantify repair work, prepare detailed scopes of works and the repair method recommendations (primarily large losses). Negotiate cost and manage repairers to ensure quality, timeliness and cost effective completion of repairs. Provide detailed assessment reports and regular updates on developments/progress of claims. These works include:- Inspect damaged property and contents determining policy coverage- Provide expert opinion on cause and… Show more Investigate cause of damage or loss, quantify repair work, prepare detailed scopes of works and the repair method recommendations (primarily large losses). Negotiate cost and manage repairers to ensure quality, timeliness and cost effective completion of repairs. Provide detailed assessment reports and regular updates on developments/progress of claims. These works include:- Inspect damaged property and contents determining policy coverage- Provide expert opinion on cause and extent of loss.- Prepare Scope of Works and repair method recommendations for repairers/suppliers to quote/tender.- Negotiate schedule of repairs with repairer/suppliers and manage to agreed milestones.- Evaluate quotations and re-calculate quotes or call for comparison quotes to best mitigate the cost to the company.- Monitor repair work for quality control to ensure that it meets industry standards.- Complete detailed reports for use with internal and external parties (e.g. Legal/Ombudsman/Third-Party Specialists). Show less

This role provided loss assessing services, heavily focused on customer service delivery including face-to-face detailed on site meetings with customers, insurance company representatives, builders and suppliers where I was required to:- Clarify the circumstances surrounding the loss and cause; and verify loss/ damage- Scope and quantify the work required for reinstatement- Determine liability under the appropriate policy- Identify and pursue avenues for salvage or recovery… Show more This role provided loss assessing services, heavily focused on customer service delivery including face-to-face detailed on site meetings with customers, insurance company representatives, builders and suppliers where I was required to:- Clarify the circumstances surrounding the loss and cause; and verify loss/ damage- Scope and quantify the work required for reinstatement- Determine liability under the appropriate policy- Identify and pursue avenues for salvage or recovery Show less

Conduct circumstance investigations pursuant to the requirements of various insurance companies in the areas of motor, home and general liability where I was required to:- Obtain comprehensive written statements from claimants and various witnesses.- Provide accurate recommendations on the circumstances of a claim or insurance matter.- Prepare report and briefs of evidence for legal proceedings.

Coordinate and lead the fraud control team and give expert advice to front line claims staff through: - Review files using a risk matrix to identify the potential for fraud.- Conduct circumstance investigations, including the completion of claimant and witness statements (Internal Investigator).- Provide instruction to investigators to determine the veracity of the loss or damage and make the appropriate referrals i.e. legal proceedings, Victoria Police, internal ombudsman… Show more Coordinate and lead the fraud control team and give expert advice to front line claims staff through: - Review files using a risk matrix to identify the potential for fraud.- Conduct circumstance investigations, including the completion of claimant and witness statements (Internal Investigator).- Provide instruction to investigators to determine the veracity of the loss or damage and make the appropriate referrals i.e. legal proceedings, Victoria Police, internal ombudsman, mercantile agents for recovery. - Provide fraud awareness training to customers, key internal and external stakeholders. Show less

I coordinated and led a multi-disciplinary team in the finalisation of insurance claims and associated legal proceedings through:- Case load management that included the review staff files and settlement authorization.- Negotiate settlement of claims with the insured, third parties or seek recovery from relevant parties.- Monitor team performance through feedback, audits, statistics to ensure compliance with business key performance indicators and service delivery standards.

Water Damage Restoration & Mould Remediation

This has included specific restoration training in water damage (IICRC 500) and mould restoration (IICRC 520).

Project Management

This included a variety of staff management programs in the areas of ‘Leading Teams’, ‘People and Project Management’.

Certificate Iv, Fraud Investigations

This qualification provided knowledge and skills in the areas of the data collection (formal interview and witness statement techniques).