• Handling reports / queries from business unit through SAP• Reconciliation of customer accounts and ensure any discrepancies are resolved• Reconciliation of payments made through online orders from third party delivery partners (Marks & Spencers, ToysRUs, Watsons, Amazon, Aramex) using Microsoft Excel (Vlookup, pivot, sumifs, etc.)• Matching and clearing invoices / debits against credits as per details provided by business unit• Responsible for receiving and posting of cheques, cash deposit, credit card and bank transfer payments into various customer accounts• Submission of weekly AB Debit/Credit reports and reporting of unidentified credits in the bank• Participating in month-end closing processes and reconciling accounts when required• Assisting in streamlining and improving the accounts receivable process• Checking for any duplication before credit notes posting. Clearing AB debits / invoice with issued credit notes• Making of intercompany transfers in the event of payments received or posted into different company code• Posting various adjustments in SAP as per business unit requests• Ensuring that all requests are processed as per set SOPs

• Receiving of sales invoices from Sales Department for processing• Creating sales order for Pre-sales / 4 divisions (Hypermarket, Horeca, wholesale and office sale)• Creating Post Goods Issue and Billing for down trade/van sales• Creating sales return in the system if the customer returned the items either damaged or good• Daily acknowledgement of invoices sold to the customers using SAP system• Making sure every month-end that system is clear from pending and discrepancies items• Handling of daily, monthly and yearly report of total sales of the company• Reconciliation of sales report monthly between SAP system and excel file• Perform regular backups to ensure data preservation• Creating daily sales report for water and chips to be forwarded to the Sales Manager and GM

• Promoted from Analyst to Specialist for giving good quality service• Received monthly award for perfect attendance. (no lates, change shifts, unscheduled leave/s, etc.)• Lead the process training/transition for new hires and cross training within the team• Participates in a U.S weekly call regarding performance of the team and any updates or changes in the process• Reconciliation of policies using SAP system, valid policies to be emailed directly to the broker and invalid polices are emailed to the collectors for further review• Lead meetings for activities in the department and maiintain complete employee database• Consolidation of daily schedule of the team/tower to be forwarded to the higher management

• Receiving of check vouchers from Accounting Department for processing• Cheque preparation for every vouchers/transaction (cash advance, petty cash, utilities, payroll, etc.) using Platinum System• Handle requisition of cheques per bank to be used in the department• Handle consolidation of sales per branch all over the country• Handle file consolidation of transactions (daily, weekly, monthly, quarterly, annual) reports to be submitted to the manager• Organize meeting for updates within the department