Angelo Robles Email & Phone Number

Republic, Missouri, United States

Granite & Quartz Countertops

Springfield, Missouri, United States

Telecommute From Nashua, NH

• Further troubleshooting beyond frontline agent interaction through a ticketing queue.
• Experienced in IMS and CMS telecommunication systems.
• Troubleshooting customer domain/DNS record updates
• Troubleshooting inbound and outbound phone routing and tracing.
• Troubleshooting business class internet and phone products with CMTS and VPN access.
• Filter through escalations between entry level system maintenance to highly escalated enterprise infrastructure issues.

Hudson, New Hampshire

• Handling business level billing systems and troubleshooting through customer interactions.
• Making sure all Video, Internet and Phone (V.O.I.P.) issues were resolved minimizing business impact.
• Extensive CMTS, Web-hosting and remote access troubleshooting.
• Experienced in Fiber Optic, Trunking/P.R.I., V.O.I.P., email, Static IP and gateway configurations.
• Handling enterprise level interactions and escalations to ensure employee sustainability are met.
• Reviewing contractual obligations with customers during sales and billing calls.

Chelmsford, Massachusetts

• Troubleshooting various lines of business with Comcast customers to ensure proper operation.
• Going over billing information and offering various promotions of Comcast products to meet sales metrics.
• Being an ambassador of Comcast through various means of customer satisfaction by going offsite public events to promote Comcast products.
• Working based off of timed metrics and guidelines to ensure smooth customer experiences.
• Beta testing new products for residential use and premium video vendors.
• Handling escalated issues as floor support from my peers up to management level interactions.

Worcester, Massachusetts

• Cashiering, customer service & simple maintenance around stores.
• Handling customer house and mailbox accounts.
• Sorting of mail and parcels, shipping retail & packaging customer merchandise.
• Printing of all kinds which include banners, cards, flyers, résumé’s, menus, postcards etc.
• Processing claims for broken or missing merchandise.

• Welding iron and steel frames for production of H.V.A.C. units.
• Fabricating galvanized steel walls for unit depending on product.
• Welding seams and grinding, installing condenser coils and fans, painting and detailing including cleaning for final inspection.
• Recording inventory for parts and items for manufacturing of H.V.A.C. units.
• This includes forklift experience and certification for most of these tasks.

• As a machine operator, I would operate mold machines to produce sound deafening foam parts for major car companies such as Honda, Ford, Nissan, Chrysler, G.M., Toyota, and Dodge.
• As a material handler, I would load mold machines with a expandable plastic/foam through a vacuum system into silo bags which would filter into hoppers that are fed into these machines. Also I would keep track of all.
• This includes forklift experience and certification for these tasks.

Automotive Engineering Technology/Technician

I received training to be A.S.E. certified, Ford and Mercedes-Benz certified, diesel /industrial and acquired various foreign/domestic.

High School Diploma