Provide leadership and direction to the Analytics and Product team also acting as the Analytics Project Manager. Ensures the team is able to generate & automate operational dashboards that monitor current business performance and provide insights about eCommerce activities. Completes analysis as required and makes recommendations that will help guide key decisions. Business owner for the implementation of software tools, and the ensuing business process which will continue to be dependent on those tools. Design the integrated system and manage execution of the Retail Price Monitoring project through initiation to completionScrum Master for the Analytics implementation and ongoing enhancements Guide the team with pricing updates, including application of analytics to assign retail pricing that ensures profitability after shipping in alignment with competitor prices in the marketplace.Utilize internal data, competitor data, and automotive industry trends to identify opportunities to support continued organizational growthAnalyze website performance including traffic trends, conversion paths, product interactions and marketing drivers to improve user experience and drive website KPIsDemonstrate initiative through recommending and implementing process improvements that further the long-term data and analytics strategy of the businessProactively assesses new product opportunities based on market data and help manage the cross-departmental process for launching/on-boarding new brands and products onto the site

Business Owner and Project Manager for the implementation of software tools, applications and business processes. Design the integrated system and manage execution of projects from initiation to completion. Creatively utilized web optimization testing tools to increase personalization on the website, and apply iterative testing techniques to derive useful insights to improve site experience and ability to apply targeted promotions to maximize overall profitability.Scrum Master to the engineering teams. Manage the backlog, assist with testing as needed, provide design guidance, coordinate documentation updates, proactively handle roadblocks identified by the scrum team, and ensure that progress continues at a reasonable pace.

Worked with software development scrum teams and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.Translate and define stakeholder and/or end user requirements into tangible deliverables such as functional specifications, use cases, user stories and workflow/process diagrams.Conducted various levels of testing including functional, regression, user acceptance and performance to verify the business needs are met.Project Manager for feature development and defects contained within the desktop and mobile web site.Ensure integrity and delivery of multiple projects with respect to time, budget, scope, risk and resources.Served as Scrum Master to multiple Agile teams in multiple locations. Managed Jira Service Desk implementation and rollout strategy.Resolve customer and end user issues related to the website.

Increased call center service levels from 72% to 97% by staff utilization and efficiency.Decreased customer email response times from 48 hours to real-time.Developed inter-department processes and procedures for new hire training and employee development.Created contact center career pathing to decrease negative attrition and to increase career development.Managed executive management projects and escalations for both manufacturers and customers.Maintained over 200 manufacturer relationships.

Managed Major OEM Sales with General Motors, Volkswagen, Audi, and Asia Pacific brands.Maximized product sales activity with existing client base by promoting campaigns and selling other products and services.Developed retention strategies to over 2,000 automotive dealerships nationwide.Increased annualized revenue with existing client base from $14.1 million to $15.6 million within six months.Developed and launched sales campaigns to prospect clients.Involved with trade shows, lead generation, conduction of presentations and all aspects of closing potential clients.Managed a team who supported over 60 field sales representatives from technical hardware, webinar coordination, client escalations, travel, and sales presentations. Managed the development, coordination, and facilitation of Corporate Training, including: inter-department training, field sales training, and new hire training.

Developed and managed an operation of 15 in-house consultants.Pro-actively identified client cancellations retaining $1.8 million in yearly revenue.Managed high-level OEM projects directed towards future endorsements and client retention.Increased internal fulfillment operation by 30% preempting future issues, problems and credits.Launched quality measures to ensure 100% installation defects.

Managed and analyzed new business acquisitions. Created and facilitated training for Field Sales Force of over 200 employees. Managed and maintained program administration for over 7000 automotive dealerships that sell Ford, Audi, GM, Mitsubishi and Volkswagen vehicles. Performed classes and created training materials for Disaster Assistance Agents working on the Registration Intake process for the Federal Emergency Management Agency (FEMA) in response to the 2005 Katrina Disaster. Created Client Services group to retain and build on existing client base.