Angel Speagle Email & Phone Number

Conduct comprehensive training sessions for clients, resulting in a 30% increase in user proficiency and confidence in navigating the UKG system.Lead the successful implementation of UKG software for 19 clients in three months, resulting in improved workforce management and onboarding efficiency.Effectively assessed project scopes, confirmed details, and managed client expectations in advance, leading to clear project objectives and successful outcomes in advance resulting in reduction of implementation time by 20%.Research and develop accurate documentation materials to educate and train new clients.Maintain a client satisfaction rate of 95% by providing expert-level support during and after the implementation process, addressing complex issues promptly.

Implemented a knowledge-sharing platform, resulting in a 50% increase in the accessibility and utilization of organizational knowledge resources.Develop training materials and curriculum based on performance data and KPIs, resulting in a 15% increase in customer satisfaction surveys and a 20% reduction in chat timesConducted thorough needs assessments to identify skill gaps and training requirements within the organization, aligning training initiatives with business goals.Instituted an innovative onboarding strategy that reduced the turnover rate by 50% in 6 months.Identified and addressed knowledge gaps in customer service representatives, resulting in a 20% reduction in employee turnover.

Managed the implementation of a new HRIS system, BambooHR, reducing administrative workload by 40% and improving data accuracy.Managed the benefits implementation and enrollment process, achieving a 99% accuracy rate and reducing administrative errors by over 20%.Implemented a performance appraisal system that improved manager-employee feedback, resulting in a 25% increase in performance ratings.Analyzed performance data to identify training needs and developed targeted development plans, leading to a 15% increase in employee productivity.Conducted monthly employee satisfaction surveys, analyzed results, and implemented strategies that resulted in a 30% increase in overall satisfaction scores within one year.Diligently managed the company's I-9 compliance program, ensuring 100% accuracy and adherence to immigration laws. Successfully completed periodic internal audits and external inspections, resulting in zero compliance violations and maintaining the organization's reputation for regulatory excellence.

Maintained a 99% data accuracy rate in employee records, ensuring reliable and up-to-date information for decision-making processes.Achieved a 98% employee satisfaction rate by promptly resolving benefits-related inquiries and issues, contributing to a positive workplace culture.Reduced the time required to schedule candidate interviews by implementing efficient processes, resulting in interviews being booked within 1-2 business days of candidate availability.Oversaw the onboarding process for new hires, ensuring a smooth transition and achieving a 95% successful onboarding rate.

Established a comprehensive knowledge base, reducing response time to client queries by 25%.Conducted monthly knowledge audits, ensuring a 95% accuracy rate and identifying areas for improvement.Implemented a feedback loop, resulting in a 30% increase in employee engagement with knowledge-sharing initiatives.Implemented a comprehensive training program, resulting in a 25% increase in employee proficiency and knowledge sharing.

Achieved a 20% reduction in onboarding time for new employees through the creation of structured learning pathways and accessible training materials.Increased training program completion rates by 35% through the introduction of interactive and engaging learning modules.Reduced onboarding time for new hires by 30%, enhancing their time-to-productivity and overall job satisfaction.Developed and implemented a streamlined tracking system, resulting in a 40% reduction in administrative time spent on training record management.

Achieved a 25% increase in customer satisfaction scores through effective troubleshooting, timely issue resolution, and clear communication.Successfully resolved 95% of technical support tickets within a designated time frame, exceeding the department's service level agreements.Played a key role in identifying and resolving software bugs, contributing to a 20% improvement in product stability.Implemented proactive support measures, resulting in a 15% reduction in the number of recurring technical issues reported by customers.

Responsible for accounting, contract negotiation, and project management. Specific duties include:• Record keeping of inbound financial transactions• Update receivables by totaling unpaid invoices• Invoice creation for external customers• Work with customer to resolve collections and late payments• Reconcile financial transactions with system totals• Oversee the preparation and revision of contracts and negotiated terms and conditions• Prepare accounting summary reports to ensure detailed records and consolidations are accurate• Manage company credit cards for multiple card holders and verified transactions and charges• Implement new systems and processes to reduce cost and maximize efficiency

• Responsible for talent management, event planning, project management and general accounting• Recruiting new team members • Create, track and deliver KPIs • Invoice creation for external customers • Coordination and scheduling of tours • Schedule, book and track travel reservations • Contributed content to company marketing efforts

• Provide support via email and occasional phone• Create invoices• Contact museums and reservations to make reservations• Schedule and update events in Gcal

• Personal Assistant to the CEO• Make travel arrangements• Coordinate dinner party guests• Check emails, reply as needed, and notify of anything urgent• Dictate notes• Write blog posts

• Assisted in training a new group of Customer Service representatives on creating new tickets and emails from within Zendesk• Assisted in creating training documents for escalated support issues• Monitor escalation support chat room to field questions by other representatives• Deliver high-quality customer support via the Zendesk email support platform• Troubleshoot problems to find speedy resolutions• Handle multiple issues at once to efficiently solve a large number of inquiries• Solve escalated issues by contacting drivers for additional information to fully investigate issues• Adjust rides after issues have been fully investigated• Assist drivers with cleaning and damage fees• Manage Triage specialists

• Partner with multiple companies including Lifebushido, LiveOps, Working Solutions and Arise Virtual Solutions to provide services to their clients and to ensure their customer services needs were fulfilled professionally and accurately• Provide online live chat, email and telephone support for clients such as Walgreens, Disney, Home Depot, Apple and Jawbone regarding orders, general information, questions and technical support• Work as a team leader to develop and support a website and graphics team to lead the company into a new market to better support their clients• Review resumes, interview candidates and hire independent contractors to fill specific teams and positions• Perform data entry to update client files and records at 80 WPM with 100% accuracy• Create subtle and eye catching websites based on customer specifications

• Developed class materials and taught class of 10 ESL students for a 10 week class on basic computer operation, learning to use the mouse and keyboard, learning to type, Microsoft Word and Microsoft Excel

Charlotte, Nc

• Maintain and upgrade existing application and website infrastructure• Update multiple company websites with new information, forms and database searches• Create and design new eye-catching websites• Use Visual Basic Studio .NET to write code for the websites and database connectivity

• Manage, setup, and delete email accounts• Manage email spam folder which increased productivity by 100%• Managed project to modernize Health Care Savings' web site which increased web traffic by 150%• Created and maintained password protected web pages for exclusive use by the Board of Directors and the Specialty Panel of the Company• Generate monthly web site statistics and convert into Microsoft Word and/or Excel in order to increase web site usage• Run monthly and weekly reports for providers to show claims data and company database changes• Run client activity reports for providers to show claims per month per company• Create both original FTP files, their updates, and provider reports to the website for download• Create an employee database in Microsoft Access to track hardware, software, and licenses• Generate reports and queries from the database for senior management and employee usage• Skill set allowed other departments to outsource projects such as creating employees' badges, maintaining claims reports database, and graphic enhancements• Provide technical support for employees' computer, printer, copier and fax problems