Ange Savona Email & Phone Number

Brampton, ON, CA

Mississauga, Ontario, Canada

Brampton, ON, Canada

Brampton, Ontario

• Partner with all levels of the organization (including the senior leadership team) to provide support and create engaging communications through various outlets including editorial content for internal and external.
• Provide ongoing creative direction in the development and execution of company websites. This includes content creation, copywriting, and ongoing enhancement suggestions for functionality and improved user experience.
• Develop engaging content across social media platforms.
• Design marketing material for internal and external use, digital and print.
• Manage the corporate newsletter on a quarterly basis, including content creation and creative layout.
• Collaborate with various internal teams to ensure the successful completion of projects, including most recently the complete overhaul and revision of the Canpar Express, ICS Courier, Loomis Express, and TForce.

• Responsible for managing the customer service expectations for high profile clients through daily interaction
• Monitor daily status of freight and deliveries
• Complete weekly analysis of operational flow to ensure client expectations are met
• Troubleshoot and resolve customer escalations
• Support sales and supervisor teams, as needed

Mississauga, Ontario

• Responsible for auditing and evaluating CSR calls.
• Complete audit reports of calls using Microsoft Excel and transfer data to internal databases for further analysis.
• Support management team through regular correspondence with high profile financial services client via email, telephone conferences, and web seminars.
• Maintain quality control/satisfaction records, continuously develop new ways to improve customer satisfaction and service goals.
• Compile weekly and monthly quality reports for client comprised of data obtained from internal daily audits.
• Develop and maintain department schedule.

• Accountable for daily book balancing of high customer volume retail store, as well as daily register balancing, large cash orders and deposits, and daily reconciliation report review.
• Submit weekly store sales reports.
• Maintained front-end department staff as acting supervisor.
• Quickly and effectively solve customer challenges.
• Conducted resume reviews and preliminary employment screening for potential new hires.
• Facilitated new hire orientation and training, along with yearly WHMIS reviews with tenure staff.

Marketing

Certificate, Wedding Planning

Ontario Secondary School Diploma