Ange Savona Email & Phone Number

Brampton, On, Ca

Mississauga, Ontario, Canada

Brampton, On, Canada

Brampton, Ontario

Partner with all levels of the organization (including the senior leadership team) to provide support and create engaging communications through various outlets including editorial content for internal and external media, announcements, and social media.• Provide ongoing creative direction in the development and execution of company websites. This includes content creation, copywriting, and ongoing enhancement suggestions for functionality and improved user experience.• Develop engaging content across social media platforms.• Design marketing material for internal and external use, digital and print.• Manage the corporate newsletter on a quarterly basis, including content creation and creative layout.• Collaborate with various internal teams to ensure the successful completion of projects, including most recently the complete overhaul and revision of the Canpar Express, ICS Courier, Loomis Express, and TForce Integrated Solutions websites. • Lead and execute fundraising initiatives for charitable events sponsored by the company, most notably the CIBC Run for the Cure.• Coordinate internal and external company events.• Provide support to the executive team.• Ensure administrative and support functions of the sales department are operating effectively.

• Responsible for managing the customer service expectations for high profile clients through daily interaction• Monitor daily status of freight and deliveries • Complete weekly analysis of operational flow to ensure client expectations are met • Troubleshoot and resolve customer escalations• Support sales and supervisor teams, as needed

Mississauga, Ontario

• Responsible for auditing and evaluating CSR calls.• Complete audit reports of calls using Microsoft Excel and transfer data to internal databases for further analysis.• Support management team through regular correspondence with high profile financial services client via email, telephone conferences, and web seminars.• Maintain quality control/satisfaction records, continuously develop new ways to improve customer satisfaction and service goals.• Compile weekly and monthly quality reports for client comprised of data obtained from internal daily audits.• Develop and maintain department schedule. • Efficiently resolve customer queries and escalations.

• Accountable for daily book balancing of high customer volume retail store, as well as daily register balancing, large cash orders and deposits, and daily reconciliation report review.• Submit weekly store sales reports.• Maintained front-end department staff as acting supervisor. • Quickly and effectively solve customer challenges.• Conducted resume reviews and preliminary employment screening for potential new hires.• Facilitated new hire orientation and training, along with yearly WHMIS reviews with tenure staff.• Developed and maintained department schedule.

Marketing

Certificate, Wedding Planning

Ontario Secondary School Diploma