Angie Davis Email and Phone Number

• Product Manager: Customer Profile and Outages. - Participate in stakeholder meetings with cross-functional teams providing updates and help define strategies. Utilize Jira to manage intakes as well as product backlog and prioritization, ensuring alignment with strategic business goals. Participate in agile development processes, contributing to sprint planning and review meetings.• Business SME (Subject Matter Expert): Provide expertise as a SME with projects. Offer comprehensive knowledge and guidance to ensure project success and proficient in cutting-edge technology.• UAT Tester: Conduct thorough User Acceptance Testing on various software, meticulously verifying business requirements against business process. Craft and execute test scenarios, cases, and data, adeptly reporting and resolving defects.• Lead Analyst Role, End User Support/Telework Support: Deliver extensive Telework Support and End User Support. Proficient in troubleshooting, diagnosing, and resolving software and hardware issues, ensuring uninterrupted functionality and optimal performance for end-users. Offer expert technical support across diverse systems, including but not limited to Avaya One-X, Avaya Desk phones, Avaya Workplace, AWE (Avaya Workforce Engagement), Citrix, CMS Supervisor, Global Protect, CSS, Intranet, Knowledgebase, and OCC Support. • Trainer: Conduct engaging training sessions aimed to empower associates with proficient technology skills and facilitating seamless remote work capabilities.• Equipment Management: Maintain a comprehensive inventory of PCs and other essential equipment. Install and replace PCs, Monitors, Docking Stations, and Avaya Phones, ensuring proper setup and functionality. Contribute to a well-functioning technology environment.• Multimedia and Intranet Development: Graphics design, video editing, and web design for intranet applications. Develop forms and training materials that facilitates employee development and learning.

•Customer Experience Enhancement: Responded to customer inquiries via email, chat, and social media platforms using eGain, CSS, and Sprinklr. Prioritized tasks and made independent decisions to meet customer needs efficiently.• Technical Issue Resolution: Proficiently troubleshooted technical issues related to the website, providing prompt and effective solutions to enhance user experience.• Training and Development: Participated in Developmental Training with the Operations Support Team, which included shadowing Tech Analysts, training in Project Management, and contributing to various projects such as testing the VRU and Avaya One-X switch upgrade. Provided ongoing support to Alabama and Georgia Power Associates post-upgrade and tested various software before release. Also, offered technical support to associates and conducted training sessions.

* Graphic Design, Design Logo, Branding, Invitations, Business Cards, Posters, and Stationary.* Video Editing, Social Media, and Web Design* Collaborate and communicate with clients to ensure visual concepts are within standards.