As a retail professional with experience managing business and staff, I ensure excellent client and staff relationships. With experience in distribution, operations, and front end, I am capable of adapting to new processes and technology quickly. By demonstrating strong verbal and written communication skills and excelling in efficiency, organization and time management, I ensure excellent customer service standards.As a Customer Service Representative, I communicate with customers via chat and email, working remotely and independently. As part of this role, I am also a member of the Fraud Review team, whose responsibility is to maintain order integrity via manual review and verification practices. As a result of my ability to excel with little supervision and move seamlessly from one task to another, I have been able to fill multiple roles while serving as a reliable resource for the team at the same time.EXPERIENCE2021 - Present REMOTE CUSTOMER SERVICE REP, THREDUP INC2017 – 2019 ASSISTANT MANAGER / MERCHANDISING HEAD, COST PLUS WORLD MARKET2008 – 2012 PRESENTATION, TARGET2005 – 2008 PURCHASING AGENT, ARTGEMS, INCSKILLS• People Management – Scheduling, Performance Reviews, Operational Duty assignments• Collaboration – Team building, Brainstorming, Task delegation• Training – New hires, Transitions, Corrections, New Processes and Technologies• Time Management• Technology Advocation/ Training• Interpersonal Skills – Listening, Negotiation, Mediation, Relationship Building, Teamwork• Positive Attitude ACTIVITIESMy home life is as vibrant as I want my work life to be. In my free time, I like to hike and explore the gorgeous Arizona preserves. I love to bake. I’m also an artist, customizing thrifted fashion and reselling online. I also run on online resale business, with a rotating inventory of hundreds of items while maintaining a 98% positive customer satisfaction rate with over 2000 completed sales across 3 platforms.