Angela Hanning Email & Phone Number

Greater Denver Area

Greater Denver Area

Greater Denver Area

• Deliver ServiceMax Certified Administrator classroom training to customers, partners and employees• Created certification program for company’s suite of field service software built on Salesforce platform• Built ramping process to train and evaluate new training team members• Create and maintain training content • Coordinate all logistics for classes – registration, venues, food, security, printed and online materials, travel, and more• Record eLearning tutorials • Deliver webinar-based training• Maintain master Salesforce org for class exercises • Design online community for certified administrators to collaborate on product questions, roadmap, and topic deep dive with experts

Denver, Co

• Created requirements-based, customized Salesforce end-user and Admin training materials for companies, including presentations of lessons and exercises designed for both instructor-led training and user self-reference.

• Helped company utilize Salesforce for tracking of all business activities for the first time. Created solution for tracking in-kind donations. Performed data scrub and upload from numerous offline systems. Taught management team proper use of system.

Greater Denver Area

• Managed company’s entire launch of Salesforce.com, including development of custom solution for applicant tracking, initial data upload from offline spreadsheets, and training of company employees. Company is now able to track entire pipeline of potential applicants from initial contact through launch of successful school.

Broomfield, Co

• Member of internal operations team, providing support to a base of over 200 users of Salesforce Enterprise Edition. Company data steward, responsible for cleanliness and completeness of Salesforce data. Helped to standardize company’s web forms, resulting in normalized data and automatic routing of leads to sales team.

** Managed all aspects of a music and drama classroom for up to 750 students. Individually responsible for creating, directing and orchestrating multiple music shows each year, with over 100 students and parent volunteers for each performance.