I have over five years of experience in social media, marketing, and customer support, and I am passionate about creating a better world together through digital platforms and data-driven solutions. I hold a bachelor's degree in nutrition and communications, and certifications in social marketing, project management, and more.As a Customer Support Advisor at Brandwatch, I assist social media managers at thousands of companies, agencies, and organizations worldwide to get the most out of Brandwatch's social media management software. I work directly with the developer team to resolve issues and collaborate with product development to improve the software, as well as coordinate with the Customer Success team on client issues. Additionally, I provide social media graphics, copy, newsletters, metric reports, and marketing plans for various nonprofit organizations as a Marketing & Social Media Consultant. I am motivated and empathetic, with strong skills in writing, editing, and community outreach. I am a military spouse and a seasoned remote worker, and I strive to be an invaluable asset to any team or organization.
Listed skills include Nutrition Education, Microsoft Office, Customer Service, Microsoft Excel, and 37 others.