Angelica Schildwachter Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Oversaw staff, ensuring customers received quality front of house service, maintained order and cleanliness within establishment, and promoted a positive environment. Ensured team followed food division standards and best practices. Effectively dealt with multiple customers and communicated customer requests or concerns to other associates and manager on duty. Maintained role model standards in grooming, professional appearance and communication. Met highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy. Completed scheduling and labor cost control and customer satisfaction.

Chicago, Illinois, United States

Initiated business systems for high end hair treatment and styling salon run by Nery Ayala. Created complete client intake, profiling, scheduling, and payment system, which screened for high value prospects and increased efficiency. Managed lead generation via website and social media channels. Assured client satisfaction by effective Customer Relationship Management.

Park Ridge, Illinois, United States

Possessed complete knowledge of the menus and ability to answer any menu questions from members/guests graciously and with respect. Gracefully presented, opened, and served bottles of wine in a professional manner. Knew and abided by all Club policies and applicable state and local laws when serving alcohol to members and their guests. Communicated any issues with food service or dining issues to the Food & Beverage Manager, Chef, and/or General Manager in a timely manner. Followed Club procedures for handling and storing food products in a safe and sanitary manner. Assisted in the opening and closing duties for each shift and occasional dining set-ups (buffets, displays, etc.)

Park Ridge, Illinois, United States

Handled all incoming calls and answered inquiries made all while keeping the management team updated. Greeted all members in a pleasant manner and informed them about all special offers. Assisted in maintaining the gym's cleanliness and upbeat culture to generate more business Administered and processed payments made by the members, providing them with up to date copies of receipts and/or transactions made by them. Resolved all customer complaints making sure the customers were satisfied with the service they were receiving at all times.

Park Ridge, Illinois, United States

Excellent customer service skills. Commercial awareness. Flexibility. Good interpersonal skills. Communication skills. Problem-solving skills. Organizational skills. Teamwork skills

Education record

Activities and Societies: National Honors Society

Associate Of Arts And Sciences - Aas, Hospitality Administration/Management