Angela Starner Email & Phone Number

Pennsylvania

Operate within all areas of the business to enhance as well as build new procedures to comply with/for company growth. Initiate projects with managers based off of Lean Six Sigma principals to operate at maximum capacity while measuring accuracy, throughput as well as the voice of the customer. Enhance the strategy of the organization based off of the Core Values and Principals to streamline operational principals that lead to overall success. •Projects/Strategy spanning ◦AP ◦AR ◦Operations ◦Purchasing ◦Branch management ◦IT ◦Business Analyst – Data discovery

Mechanicsburg/Harrisburg, Pa

Lead initiatives in which aided the transformation of 2 businesses by leading people, processes and technology in such a way as to manage risk, increase productivity as well redesign/create policies. ◦Strengthen team meetings ◦Enforce behaviors/motivation ◦Define acceptable and unacceptable business risk ◦Policies to aid/guide/manage practices ◦Liaison to Senior Management

Mechanicsburg Pa

I played an integral role in the senior management team at M3T Corporation, reported directly to the President. My responsibilities include planning, executing and control of operations, teams and inventory and asset management. I was also involved in the assessment of contracts, creating new process improvements, business development and for managing the federal clearances and regulatory compliance.A few significant accomplishments of this role have been:• Strategically planned and streamlined business processes, identified inefficiencies to increase billable time and employee’s accountability.• Taking my sound knowledge of operations to scaling heights resulted in savings of 100k+ within financial business liability.• Pioneered a new metrics system to analyze sub-contractors thus determined potential partners and risk analysis. • Expertly led the recruitment process, policies, Federal Government Clearance. Successfully declined costs by 15% per year with purchasing avenues since 2010.• Facilitated standardize collections program hence reduced inventory costs as well as non-utilized or obsolete overhead.• Instrumental in the redesign of program/admin process, reduced previously dedicated 70% of service time to 50% of the time to 100% of admin process.• Efficiently handled Federal Government contracting, General Services Administration (GSA) Contracting/Compliancy – Authorized Negotiator as well as a Contract Administrator and SLA agreements containing binding expectations as well as licensing.

Mechanicsburg, Pa

I was responsible for all the post sales operational planning and management, devising strategies, analyzing efficiencies and achieving customer satisfaction. Further to that, I was also involved in constructing and mentoring team to excel in performance, reported directly to the President.A few significant accomplishments of this role have been:• Adeptly directed the administrative, installation, service and technical services teams including seven direct reports and 11 indirect reports while assuring the best QoS was offered at all times.• Achieved Quality Control / Quality Assurance through driven policies and procedures. Beneficially led the cash flow for large projects or outside funding to coordinate with materials and billing schedules.• Deftly aided in establishing the organizational strategic direction while focused on near-term performance and improvement.• Expertly organized logistics of complex projects such as resources, through billable forecasting. Single handily managed the purchasing methodologies to assure cost and quality expectations were met.• Skillfully applied metrics to analyze job margins and attained resources for areas of expertise outside of those that were employed internally.• Obtained the following Certifications: * Certified as the FSO to manage Federal Government processing of personnel. * Certified Joint Personnel Adjudication System (JPAS) representative for M3T Corporation.

Mechanicsburg, Pa

I was held accountable for redesigning and regaining the trust of the Technical Services department throughout the organization. I also handled the improvement of the SLA program as well as increasing overall revenue generation via technical services, reported directly to the President.A few significant accomplishments of this role have been:• Championed operating standards to ensure accuracies as well as customer satisfaction and quality solutions.• Played a crucial role in re-designing, updating and implementing internal computing infrastructure.• Shouldered responsibility for internal budgetary needs and capital purchases and fostering partner and vendor relationships.• Dexterously tracked quarterly goals hence contributed to the success of the business. Actively assisted with marketing initiatives including product exhibits and customer outreach programs.• Responsible for the expansion of the M3T Corporation Quality of Service expectations into other areas of the organization focusing on professional development of others and accountability.

York, Pennsylvania Area

York County Government hired me as a Technical Support Analyst and gradually promoted to Supervisor of Technical services. My role involved in managing a staff of 7 Technical analysts, scheduling, time and attendance, performance and guidance. A few significant accomplishments of this role have been:• Conscientiously led the 3rd party vendors that were contracted with for scheduling, maintenance, contract renewal, project implementation, and billing including Microsoft, Symantec, Websense, Pentamation, APC, Citrix, Comcast and numerous others.• Remarkably enhanced software packages for a more automatic/economical solution thus eliminated the need for various management products while ensuring server reliability, health, and redundancy for 24/7 access.• Lucratively aided in: * Purchasing and hardware rollouts for the county focusing on efficient technology * design and implementation of a disaster recovery plan for Continuity of Government * Two major renovations and ground up server room builds, labeled as the York County Judicial Center and the York County Administration office. • Successfully maintained a network environment consisting of over 2500 users, 40 VPNs, 50 servers, 70 routers/switches, 3 PIX firewalls, five primary locations inlayed with a fiber backbone and Tara beam wireless links. *** As a Technical support analyst: (June 2004 - August 2007) * Skillfully maintained numerous servers and users including software and monitoring software to maintain proprietary infrastructure / Maintain and support a large Citrix environment. * Citrix Presentation Server, Window 2000/2003 Server, Software, Database, Security, Monitoring Software, User Support, Research new technology to incorporate into the network and increase performance and functionality.

**Contract Position**Service approximately 200 users with their hardware needsContact vendors and shipping companies to order client partsService printers, pc’s and servers for clientsSkills: HP, IBM, Dell Hardware support, End user support, Ordering and receiving parts, Repair Servers and P1 equipment with minimal user downtime.

**Contract Position**Maintain and repair equipment as well as train new usersHonored as Team Leader for State of PA installationDesign and implementation of statewide biometric solutionsSkills: Keep team on track with time and functionality, Schedule statewide appointments for installation of new equipment, Repair and support HP PC’s and Eltron printer equipment, Direct liaison between the state and Viisage Technology, run network cables and hubs to support the new equipment determined on the end users needs.

Harrisburg, Pennsylvania Area

4 month Internship Position focusing in the area of Information Technology

Bachelor'S Degree, Computer Science

9 years after obtaining my Associates Degree from Central Penn College, I felt it was time to go back and to refresh my skills, to qualify.

Associate'S Degree, Computer Science

Education record