Angie Smith Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc

• Management of customer engagement executives & product experts who partner with our customers to understand their training strategies for SAP enablement so we can support and align their business on the training solutions and strategies that will help drive value of SAP applications• Managed team performance metrics for retention, customer adoption, subscription growth and referenceable customers• Led regional customer engagement teams in North America and Latin America to… Show more • Management of customer engagement executives & product experts who partner with our customers to understand their training strategies for SAP enablement so we can support and align their business on the training solutions and strategies that will help drive value of SAP applications• Managed team performance metrics for retention, customer adoption, subscription growth and referenceable customers• Led regional customer engagement teams in North America and Latin America to drive customers success and renew customer contracts with SAP, leveraging Customer Engagement best practices - RA, OSP, Governance, KPI tracking• Commercial management of reporting accurate forecasting (87.5% Renewal Rate for NA/LAC Achieved 2019, 2020 moved to global plan achieved 64.5%) and upsell pipeline development to Sr. Leadership• Proactive customer reviews and engagement to drive customer success• Supported CEE team members in building Outcome Success Plans to increase user adoption and drive business outcomes• Collaborated with extended team to organize onsite Customer Success Summits in North America and Latin America• Drove NA and LAC Training reference initiative among Customer Engagement and regional Product Experts Show less

• For over 10 years managed Commercial, Field Sales & Managers managing sales teams to overachieve sales targets. SAP Winners Circle Attendee• Built start-up team of customer engagement executives for North America • Collaborated with Field sales, SAP extended team members and executive leadership team to sell multi-year high value SAP Learning Hub contracts to SAP Global Strategic Services Partners• Trained, Enabled & Coached Sales Executives on positioning and value of why to… Show more • For over 10 years managed Commercial, Field Sales & Managers managing sales teams to overachieve sales targets. SAP Winners Circle Attendee• Built start-up team of customer engagement executives for North America • Collaborated with Field sales, SAP extended team members and executive leadership team to sell multi-year high value SAP Learning Hub contracts to SAP Global Strategic Services Partners• Trained, Enabled & Coached Sales Executives on positioning and value of why to sell SAP Education products• Led sales teams in each NA Market Unit gaining exposure to industry offerings for customers including those in Public Sector, Higher Education, Healthcare & Midmarket• Implemented Inside Education Sales Program from BusinessObjects into SAP• Consistently overachieving sales targets: Last full year 2016 - Achieved Revenue 129.6% (10M target,13M achieved), Bookings 160.96% (13M target, 21M Achieved) Show less

• Account and Customer Relationship Management, focused on selling cloud subscription and training services offerings• Pipeline planning and generation activities for Net New and Install based Customers, focused on US State, Local Government and Healthcare sectors• CRM Maintenance and forecasting