Anglene Scearce Email & Phone Number

Normal, Il

My job is to help coordinate services for at risk families and to help them SAFELY keep their children in their homes.

My job is to help coordinate services for at risk families and to help them SAFELY keep their children in their homes.

I conducted Child Abuse and Neglect investigations and with assistance from local police departments we worked together to determine whether or not children were safe in their homes.

Florence Area, South Carolina

Intern at SCDJJ Florence County office. Worked in Intake and Probation and learned how DJJ works and runs.

I was a personal support worker for a young adult who had mild mental retardation and schizoaffective disorder as well as short term memory loss issues. I made sure that he was ready for work in the morning, ate and did the dishes, and had the apartment cleaned. I also took him grocery shopping and helped him work on social and relationship skills as well as anger management skills.

Monitor, analyze, and evaluate performance of newly hired and existing employees. Consult and partner with Project Coaches to provide performance results/trends that enable the Project Coaches’ ability to ensure consultants receive feedback on customer service techniques, systems operation, and policy/procedure/practices. Monitoring is accomplished by comparing performance against client and company requirements and specifically targeting individual behaviors for which the consultant is being coached. Evaluate individual and team results to identify specific opportunities and periodically meet with Coaches to provide consultation, working together to plan monitoring strategy and validate Consultant performance progress.Support and partner with training department by providing trend analysis feedback to help determine training-related solutions, present quality performance criteria and scoring methodologies to new hire classes, facilitate class quality calibration sessions, and provide client performance feedback as required.

Worked in the offline group helping to place orders, submit escalations, and provide assistance to the agents on the phones.Worked alongside the client on a daily basis to assist with escalations and situations that the agents are not dealing with.Worked with Microsoft Office on a daily basis.Compiled different spreadsheets to help meeting client needs.Worked on and completed many different projects at the client’s request.

Worked as a Car Sales Associate and acted as receptionist.Answered and directed phone calls to the appropriate departments.Organized a used car sales event in which I had to arrange for 80 used vehicles to be picked up and delivered to Lexington Ford.Worked with Microsoft Office setting up New and Used vehicle inventory reports.

Bachelor Of Science (Bs), Criminal Justice And Corrections, 3.63

Activities and Societies: National Society of Leadership and Success, Social Justice Project, Alpha Phi Sigma, Criminal Justice Association

Associate Of Science (A.S.), General Studies, 3.23

Dean's List Fall 2010, Dean's List Spring 2011

High School Diploma

Activities and Societies: National Honors Society, National Art Honors Society, Presidential Scholar.Completed highest level of Math.