Angus Cameron Email & Phone Number

Edinburgh, Gb

Edinburgh, Scotland, United Kingdom

Ensuring relationships with industry bodies facilitate the market access required to deliver commercial growth for Trainline and the industry as a whole. - Identifying financial/relationship risks and delivering mitigating solutions - Seeking out commercial opportunities and developing strategies to capitalize- Understanding the complex supply environment and the impact of decisions- Liaising with exec stakeholders to ensure awareness and inform decision making3 key pillars of market access: 1. Commercial access: - Viable commissions and other revenues - Fair license terms - Reasonable industry cost contributions 2. Product Access- Fares & ticket types - Industry data - Essential infrastructure3. Delivering for the industry- Incremental growth & cost of sale efficiencies - Tech expertise and innovation - Unrivalled customer experience

Edinburgh / London United Kingdom

Management of supply relationships between Trainline and - Eurostar International LTD- National Express LTD- Rail Delivery Group- Partner and non-partner Train Operating Companies- Third Party Rail Retailers Association

Edinburgh, United Kingdom

Enhancement of products and customer experience by driving analysis and interpreting key customer issues through a voice of the customer initiative.Provided and acted upon insight into customer needs and pain points in order to drive improvements to the end to end customer experience.Produced and presented key customer experience targets and projects to relevant business managers.Managed customer research through survey development and analysis.Monitored trends of how development within the business impacted customer online purchase and support behaviour. Managed social media engagement tools while staying in touch with social trends and helped develop the social strategy within operations.

Edinburgh, United Kingdom

Providing an insight into customer behavior and experience, both online and across customer support touch points.In-depth analysis of thetrainline.com's end to end booking process, customer service, eCommerce site usability and online self help initiatives. This was then used to support and present strategic recommendations.Focus on strengthening key metrics such as 'Contacts per Thousand'​, 'Net Promoter Score'​, and 'First Contact Resolution'. Developed a feedback process tailored specifically for use on Twitter.

Edinburgh

My role involved making decisions on how best to establish and strengthen relationships with customers while maintaining a corporate focus. We used social media platforms to provide exceptional customer service while promoting brand attributes: http://www.salesforce.com/uk/socialsuccess/social-media/social-heroes-thetrainline.jspBrand awareness and a strategic approach to problem solving were essential.

Edinburgh, United Kingdom

My position involved processing sales and delivering the highest standard of customer service to users of various rail networks throughout the UK. The role allowed me to apply and develop my ability to communicate, build rapport and establish relationships with existing and potential customers.

Duties included staff management, financial management and administrative procedures as well as a focus on methods of promoting the venue.In parallel with full time study I was employed as a barman in February 2008, and then promoted to the position of bar supervisor in February 2009. Promotion to a managerial role followed in August 2010.

Stirling

During operational hours I was responsible for a team of 10 to 15 staff members, as well as ensuring standards and stock levels were maintained.

Stirling

Ba Honours, Business And Sports Studies

Education record