Angus Cameron Email and Phone Number
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Results driven leader & strategist.Excellent track record of devising business strategy and galvanising cross functional teams to deliver exceptional results. Ambitious and hard working with a strong desire to develop.
Trainline
View- Website:
- thetrainline.com
- Employees:
- 686
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Head Of Uk Industry RelationsTrainline May 2020 - PresentEdinburgh, Scotland, United KingdomEnsuring relationships with industry bodies facilitate the market access required to deliver commercial growth for Trainline and the industry as a whole. - Identifying financial/relationship risks and delivering mitigating solutions - Seeking out commercial opportunities and developing strategies to capitalize- Understanding the complex supply environment and the impact of decisions- Liaising with exec stakeholders to ensure awareness and inform decision making3 key pillars of market access: 1. Commercial access: - Viable commissions and other revenues - Fair license terms - Reasonable industry cost contributions 2. Product Access- Fares & ticket types - Industry data - Essential infrastructure3. Delivering for the industry- Incremental growth & cost of sale efficiencies - Tech expertise and innovation - Unrivalled customer experience
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Uk Supply ManagerTrainline Jul 2018 - May 2020Edinburgh / London United KingdomManagement of supply relationships between Trainline and - Eurostar International LTD- National Express LTD- Rail Delivery Group- Partner and non-partner Train Operating Companies- Third Party Rail Retailers Association
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Customer Experience & Insight AnalystTrainline Oct 2014 - Jul 2018Edinburgh, United KingdomEnhancement of products and customer experience by driving analysis and interpreting key customer issues through a voice of the customer initiative.Provided and acted upon insight into customer needs and pain points in order to drive improvements to the end to end customer experience.Produced and presented key customer experience targets and projects to relevant business managers.Managed customer research through survey development and analysis.Monitored trends of how development within the business impacted customer online purchase and support behaviour. Managed social media engagement tools while staying in touch with social trends and helped develop the social strategy within operations.
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Customer Insight AnalystThetrainline.Com Jul 2013 - Oct 2014Edinburgh, United KingdomProviding an insight into customer behavior and experience, both online and across customer support touch points.In-depth analysis of thetrainline.com's end to end booking process, customer service, eCommerce site usability and online self help initiatives. This was then used to support and present strategic recommendations.Focus on strengthening key metrics such as 'Contacts per Thousand', 'Net Promoter Score', and 'First Contact Resolution'. Developed a feedback process tailored specifically for use on Twitter.
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Customer Relations AdviserThetrainline.Com Apr 2012 - Jun 2013EdinburghMy role involved making decisions on how best to establish and strengthen relationships with customers while maintaining a corporate focus. We used social media platforms to provide exceptional customer service while promoting brand attributes: http://www.salesforce.com/uk/socialsuccess/social-media/social-heroes-thetrainline.jspBrand awareness and a strategic approach to problem solving were essential.
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Customer Service RepresentativeThetrainline.Com Sep 2011 - Mar 2012Edinburgh, United KingdomMy position involved processing sales and delivering the highest standard of customer service to users of various rail networks throughout the UK. The role allowed me to apply and develop my ability to communicate, build rapport and establish relationships with existing and potential customers.
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Venue ManagerCastle Leisure Group Aug 2010 - Oct 2011Duties included staff management, financial management and administrative procedures as well as a focus on methods of promoting the venue.In parallel with full time study I was employed as a barman in February 2008, and then promoted to the position of bar supervisor in February 2009. Promotion to a managerial role followed in August 2010.
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Bar SupervisorCastle Leisure Group Feb 2009 - Aug 2010StirlingDuring operational hours I was responsible for a team of 10 to 15 staff members, as well as ensuring standards and stock levels were maintained.
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Bar TenderCastle Leisure Group Feb 2008 - Feb 2009Stirling
Angus Cameron Skills
Angus Cameron Education Details
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Business And Sports Studies -
Kinross High School
Frequently Asked Questions about Angus Cameron
What company does Angus Cameron work for?
Angus Cameron works for Trainline
What is Angus Cameron's role at the current company?
Angus Cameron's current role is Head of UK Industry Relations at Trainline.
What is Angus Cameron's email address?
Angus Cameron's email address is an****@****l.co.uk
What schools did Angus Cameron attend?
Angus Cameron attended The University Of Stirling, Kinross High School.
What are some of Angus Cameron's interests?
Angus Cameron has interest in Playing/watching Sport, Playing Music, Socialising, Sme Growth, Commercial Activity.
What skills is Angus Cameron known for?
Angus Cameron has skills like Management, Customer Insight, Presentations, Customer Relationships, Brand Implementation, Corporate Social Media, Data Analysis, Customer Retention, Brand Awareness, People Management, Networking, Crm.
Who are Angus Cameron's colleagues?
Angus Cameron's colleagues are Lord Ness, Lijo E John, Florent Giambagli, Nishant Store, Shahrun Yahya, Sarah Hodgson, Mali Tabatabaie.
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Angus Cameron
Senior Training Consultant & Portfolio Manager At Cds Defence Support Having Now Stepped Down From Deputy Commandant Royal School Of ArtilleryNetheravon2btopenworld.com, cdsds.uk -
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