Customer Success Manager
Current
Nov 2024 - Present
AeroLeads people directory · profile
Anh Pham Email & Phone Number
Customer Success Manager @ Parcel Perform | AI-Powered E-Commerce Data & Delivery Experience Platform | SaaS | MSc Digital Business and Management
at
Parcel Perform
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager @ Parcel Perform | AI-Powered E-Commerce Data & Delivery Experience Platform | SaaS | MSc Digital Business and Management
Location
Ho Chi Minh City, Vietnam, Viet Nam
Company size
Who is Anh Pham? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Anh Pham is listed as Customer Success Manager @ Parcel Perform | AI-Powered E-Commerce Data & Delivery Experience Platform | SaaS | MSc Digital Business and Management at Parcel Perform, a company with 50 employees, based in Ho Chi Minh City, Vietnam, Viet Nam. AeroLeads shows a matched LinkedIn profile for Anh Pham.
Anh Pham previously worked as Customer Success Manager at Parcel Perform and Technical Support Engineer at Nakivo. Anh Pham holds Master Of Science - Ms, Digital Business And Management from Liverpool John Moores University.
Company email context
Email format at Parcel Perform
This section adds company-level context without repeating Anh Pham's masked contact details.
Parcel Perform
Review company-level records connected to Anh Pham before choosing the right outreach path.
Profile bio
About Anh Pham
Thank you for visiting my profile 👋👋👋An accomplished customer/technical service specialist with more than three-year track record inthe Fintech, IT Software and Hospitality sectors. Fluent in English and proficient in CRMsystems, including Oracle, Odoo, Zendesk.Proven ability to establish and to maintain excellent communication and relationships management with both B2B and B2C clients regardless of segment and tier.Experienced in effectively managing customer feedback, whether in-person or through various communication channels such as phone, email, virtual meeting and live chat.
Current workplace
Anh Pham's current company
Company context helps verify the profile and gives searchers a useful next step.
Parcel Perform
7 roles
Anh Pham work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer
Oct 2023 - Nov 2024
Payment Operation Specialist (4-Month Contract)
- Local payment methods user flow testing (on Tiktokshop) based on instructions from supervisors, and organize the results into documents based on criteria provided.
- Conduct brief and responsive testing on e-Wallets, bank apps, etc. from Ad-lib inquiry.
- Assist in crafting analysis and deriving customer behaviours/user insights to support decision making.
- Conduct extensive research on local payment markets, e-commerce competitors, etc. and gather related information/news to provide Beijing UX team with more localized insight.
- Partner with internal teams on product optimization and assist in other assignments related to local markets.
Sep 2023 - Dec 2023
Customer Service Specialist
- Effectively handle customer inquiries via phone, emails, live chat and social media platform.- Take ownership of customer queries and figure out most optimal resolutions.- Meet department requirements like Service Level Agreements, performance metrics, etc.- Communicating effectively with other departments and management team to maintain customer.
Sep 2022 - Aug 2023
Customer Service Representative
Apr 2022 - Sep 2022
Front Desk Agent
-Greeting and assisting guests in a hospitality manner-Providing 5 stars level of customer service to guests by meeting and anticipating requirements and expectations.-Resolving guests concerns in an understating and empathy manner while maintaining hotel standards-Completing all front desk tasks including answering internal and external calls, check-ins.
Apr 2021 - Apr 2022
Front Desk Agent
Jun 2019 - Sep 2019
Team & coworkers
Colleagues at Parcel Perform
Other employees you can reach at parcelperform.com. View company contacts for 50 employees →
BL
Benedict Lim
Colleague at Parcel PerformSingapore, Singapore
View →
KL
Kien Le Trung
Colleague at Parcel PerformQuận Bình Thạnh, Ho Chi Minh City, Vietnam, Viet Nam
View →
QN
Quan Nguyen
Colleague at Parcel PerformHo Chi Minh City, Vietnam, Viet Nam
View →
NT
Nghi Tran
Colleague at Parcel PerformHo Chi Minh City, Vietnam, Viet Nam
View →
JB
James Brad
Colleague at Parcel PerformVietnam, Viet Nam
View →
JN
Janna Nguyen
Colleague at Parcel PerformHo Chi Minh City, Vietnam, Viet Nam
View →
VL
Vy Lê
Colleague at Parcel PerformHo Chi Minh City Metropolitan Area, Viet Nam
View →
MH
Minh Huynh
Colleague at Parcel PerformHo Chi Minh City Metropolitan Area, Viet Nam
View →
NM
Nguyễn My
Colleague at Parcel PerformHo Chi Minh City, Vietnam, Viet Nam
View →
S(
Steven (Lam) Doan
Colleague at Parcel PerformHo Chi Minh City, Vietnam, Viet Nam
View →
Benedict Lim
Colleague at Parcel PerformSingapore, Singapore
View →
KL
Kien Le Trung
Colleague at Parcel PerformQuận Bình Thạnh, Ho Chi Minh City, Vietnam, Viet Nam
View →
QN
Quan Nguyen
Colleague at Parcel PerformHo Chi Minh City, Vietnam, Viet Nam
View →
NT
Nghi Tran
Colleague at Parcel PerformHo Chi Minh City, Vietnam, Viet Nam
View →
JB
James Brad
Colleague at Parcel PerformVietnam, Viet Nam
View →
JN
Janna Nguyen
Colleague at Parcel PerformHo Chi Minh City, Vietnam, Viet Nam
View →
VL
Vy Lê
Colleague at Parcel PerformHo Chi Minh City Metropolitan Area, Viet Nam
View →
MH
Minh Huynh
Colleague at Parcel PerformHo Chi Minh City Metropolitan Area, Viet Nam
View →
NM
Nguyễn My
Colleague at Parcel PerformHo Chi Minh City, Vietnam, Viet Nam
View →
S(
Steven (Lam) Doan
Colleague at Parcel PerformHo Chi Minh City, Vietnam, Viet Nam
View →
2 education records
Anh Pham education
Master Of Science - Ms, Digital Business And Management
Bachelor'S Degree, Hospitality Administration/Management
FAQ
Frequently asked questions about Anh Pham
Quick answers generated from the profile data available on this page.
What company does Anh Pham work for?
Anh Pham works for Parcel Perform.
What is Anh Pham's role at Parcel Perform?
Anh Pham is listed as Customer Success Manager @ Parcel Perform | AI-Powered E-Commerce Data & Delivery Experience Platform | SaaS | MSc Digital Business and Management at Parcel Perform.
Where is Anh Pham based?
Anh Pham is based in Ho Chi Minh City, Vietnam, Viet Nam while working with Parcel Perform.
What companies has Anh Pham worked for?
Anh Pham has worked for Parcel Perform, Nakivo, Bytedance, Payoneer, and Sofitel.
Who are Anh Pham's colleagues at Parcel Perform?
Anh Pham's colleagues at Parcel Perform include Benedict Lim, Kien Le Trung, Quan Nguyen, Nghi Tran, and James Brad.
How can I contact Anh Pham?
You can use AeroLeads to view verified contact signals for Anh Pham at Parcel Perform, including work email, phone, and LinkedIn data when available.
What schools did Anh Pham attend?
Anh Pham holds Master Of Science - Ms, Digital Business And Management from Liverpool John Moores University.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Anh Pham you were looking for.
View similar profiles
