Duc Nguyen Anh Email & Phone Number

Hanoi, Hanoi, Vietnam

Hanoi

- Handle day-to-day operations and resolve issues.- Offer routine instructions to team members on job responsibilities.- Train team members.- Encourage and facilitate cooperation between dev and ops.- Escalate issues to management when needed.

Hanoi

Works as level 3 escalation tier with the main responsibilities are assisting clients with more challenging or complex technical issues and using PowerShell scripting to automate tasks.Key responsibilities:- Troubleshooting incidents, issues, performance, and problems of clients.- Troubleshoot and fix the system when it breaks.- Drive root cause analysis and corrective action completion to help eliminate disruption of services and consequently to improve the day-to-day operations of the organization.- Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.- Involved in writing and maintaining scripts to automate repetitive tasks using PowerShell.- Involved in code review for the other team members and as well as self-code review.- Identify areas of improvement within our systems and perform enhancements.- Share the responsibility of being on-call.- Engage in the entire lifecycle of services - from inception through operation and continuous integration.- Author and maintain documentation for related processes, procedures and system events.

Hanoi