- Collecting and reviewing financial information provided by loan applicants to assess their serviceability.- Evaluating the financial history, credit scores, and other relevant factors to determine the risk involved in lending to individuals, companies, or institutions.- Providing suggestions or decisions regarding the approval, modification, extension, or closure of credit lines.- Analyzing data to verify the accuracy of information provided by applicants and to identify potential fraudulent activities.- Conveying credit decisions and policies to both internal colleagues and credit applicants.- Overseeing and handling the preparation of necessary documents related to loan application.

- Answering more than 20 customers' inquiries a day via phone calls and emails- Performing more than 50 transactions a day involving cash and EFTPOS collection- Transferring money worldwide through well-known money-sending platforms, Western Union, MoneyGram, and Hai Ha Money Transfer, and is responsible for money transfers of 50,000+ AUD- Purchasing and Selling more than 30 foreign currencies, and specifically managed FX transactions with multiple wholesalers

- Overseeing Foreign Currency Stock and Performance throughout 4 Victoria branches- Training new employees, ensuring 100% knowledge about company and AUSTRAC rules prior providing consultation to customers

- Answered 50+ customer phone calls and 30+ emails a day, advising cost of cleaning services and scheduling appointments with preferred contractors- Oversaw work schedule of more than 20 contractors with different professions and working area- Acted as an intermediate between customers and contractors, resolving unfortunate conflicts and complaints arising from both sides

- Performed 1-on-1 tutoring with students, composing teaching materials according to each student's needs, and reporting student progress with parents via email and phone

- Communicating and comforting patients. Accommodated more than 20 customer concerns daily, scheduled dental appointments, and created/updated patients' profiles- Cooperated with dentists to perform 10+ minor to major dental procedures daily and overall improved patients' experience with communication and comfort

- Accommodated customers through ordering process, prepared and fulfilled more than 30+ orders each shift- Introduced Point Of Sale (POS) system and daily procedures to new co-worker

- Collaborated with other volunteers to comfort more than 40 patients at Sunshine Hospital each shift by delivering magazines, books, newspapers, and comics- Read books and comics to a group of 8+ children in paediatric section