Assisted in testing and deploying AML Transaction Monitoring for 53 rules, reducing false positives by 20%.Investigated over 2300 alert cases, identifying BSA, AML, CFT, and fraud-related suspicious activity. Prepared SAR referral narratives and supporting documents for activity recommended for SAR filings, contributing to regulatory compliance and risk mitigation.Filed EDD requests and prepared SAR referral narratives, ensuring regulatory compliance and risk mitigation.Analyzed and documented error rates, reducing them by 10% through detailed trend reporting and feedback to management. Conducted comprehensive database evaluations and real-life scenario analyses, optimizing data and system tuning specific to Nice Actimize, which improved system efficiency by 15%.Trained and mentored 4 new associates, enhancing their understanding of AML processes and increasing team efficiency by 20%.

Processed attendance points using SAP and supported HR processes such as onboarding, recruiting, and personnel file management.Transferred paper employee files to electronic format using an applicant tracking system and managed Excel spreadsheets.Coordinated with hiring managers to recruit quality candidates for Mechanical Engineer intern positions.Assisted with Employee Recognition and Wellness initiatives and conducted info sessions for new interns.

• Processed business transaction to serve customers• Provided office opening and closing according to procedure• Offered a full range of customer service to assigned customers, by phone, mail, and in-person.• Input customer data to the Client program and maintain the customer's database• Handle and process customer's requests, forms, applications, and orders.