Anh-Thu N. Tran Email & Phone Number

San Jose, California

-Uses time management as closing manager by delegating tasks to a team of 5-16 people.-Receives a raise within a year of employment-Self-motivator as highest seller at counter with 134% in volume, consistently ranked top ten in sales in department. -Develops brand loyalty by using Chanel Luxury Experience Standards-Performs data entry and maintains individual 300 person clientele database, including assistant manager's VIP clients-Takes initiative to contact, and follow up with clients by phone, email marketing, and direct mail to drive business-Utilizes event planning and calenders to set up appointments-Enthusiastic and exceptional listener who assesses client needs to close sales and pre-sales-Effectively addresses client concerns, questions, and complaints using interpersonal skills; patience, tact, and decorum.-Cross-sells brands in competitive commission environment-Retains client confidentiality and financial records-Opens credit and debit card accounts using bank routing and account numbers-Demonstrates teamwork and flexibility with scheduling and commuting for training and product launches-Teaches, coaches, and mentors peers on store operations and register functions-Minimizes revenue loss by persuading clients to make returns into exchanges. -Accurately counts receipts and closes registers -Recognizes opportunities for personal growth and plan for development

Palo Alto, Ca

-Creates, manages, and cross reverences efficient schedules for four departments, with 15 physicians -Intakes over 70 calls a day from patients, providers, nurses, and pharmacies for referrals, authorizations, and appointments -Posses knowledge of medical billing procedures, including CPT, ICD-9 and HCPCS codes, and medical terminology to accurately bill patients' various medical insurance carriers. -Performs call center duties by answering, screening and referring callers via radio, multi-phone line, and headset -Refers urgent care requests to nurses, coordinators, or directors -Accurately performs computer entry of the needed volume of data, and to query accounts while patients are on the phone. -Enters correct charge and payment data into the computer system and utilizes Rejection reports -Verifies insurance eligibility, referrals, and authorizations -Generates legal forms, documents, waivers, and correspondences using Epic -Provides clerical help by collecting data including dates, faxes, and letters from numerous sources to registered nurses, staff, and doctors. -Handles time sensitive materials and personal information according to HIPPA regulations -Identifies, interpret and explain medical procedures to patients, third party payors and medical facility personnel -Reminds patients of appointments via email, fax, and direct mail -Acts as liaison and resource to other departments

San Francisco Bay Area

-Receives recognition from client surveys for great service and company badges for innovation -Trains and coaches Beauty Studio color consultants with visual arts and team building exercises -Earns two raises within the same year of employment -Enacts storytelling skills and creativity during One-on-One consultations-Register-trains for cash-handling, returns, and damages -Up sells during makeup applications in a fast-paced environment-Books appointments for special events with effective verbal communication-Answers multi-line phone -Tracks, charts, and reports sales goals of designated brands-Maintains visual presentation, stock and inventory of brands-Researches and analyzes current trends and competitors to succeed sales goals and maintain four item minimum per transaction-Minimizes revenue loss by communicating possible theft via radio-Accurately conveys brand image by training with luxury brands

San Francisco Bay Area

-Co-managed successful brand-focused event that generated $5,000 in revenue with using community outreach-Warmly greets clients and creates a welcoming intimate atmosphere-Cash-handling experience includes price adjustments and customer loyalty cards.-Creates a loyal clientele and meticulous bookkeeping of their purchases-Records all sales goals achieved-Performs full make up applications and up-sold promotional products.-Updates visual merchandising -Communicates sales floor events and gifts with purchases-Promotes special events, facial services, and made store announcements.-Maintains a pristine, presentable, and sanitary bay -Sanitizes brushes.-Trains with prestige brands.

San Francisco Bay Area

-Promoted to Fragrance Champion within one year. -Increases fragrance sales by 30% for two consecutive years-Recruits and retains loyal clients with club cards-Recognized on Yelp as initial greeter during grand opening-Provides great customer service during full Make up applications and link-sells promotional products-Confident public speaker when promoting special events and paging store announcements.-Maintains a clean work space and appearance. -Trains extensively with Prestige Cosmetic Brands

Bachelor Of The Arts Degree, Creative Arts

Activities and Societies: Kappa Delta SororityNon-profit organization devoted to philanthropy, academic excellence, and leadership.

Bachelor Of Arts - Ba, Creative Arts

Activities and Societies: Kappa Delta