Daniel Jordan Email & Phone Number

San Jose, Ca, Us

San Jose, California

San Francisco Bay Area

Sales Operation Specialist 03/13-04/15• First-hand knowledge of Salesforce and NetSuite Order Operations.• Effectively processed orders, refunds, renewals and NFR’s with minimal supervision.• Helped maintain a consistent order of balance with ensuring all orders, refunds, NFR’s and inquiries were processed at days end.• Created a helpful dialogue with sales representatives which included reviewing all orders submitted met company guidelines and policies in order to meet and exceed customer satisfaction.• Responsible for maintaining and building customer relations by conducting and creating survey’s via survey monkey to gauge customer satisfaction on ways the company can best improve the overall buying and interactive experience.

• Helping achieve and/or exceed all financial goals established for the store.• Assisting Store Manager to build and develop a team of qualified Sales Associates who can achieve established goals and objectives.• Supporting Store Manager in management of store.• Leading store in the absence of the Store Manager to include opening/closing, customer service operations, and store maintenance.• Fostering a positive work and shopping environment that embraces diversity and promotes sales.• Promoting health, fitness, and a nutritional culture.

-Managed employee work schedules to ensure availability of resources for city programs, and to stay in compliance with departmental work policies.-Effectively planned public and private events for space usage to generate city rental income.-Designed flyers promoting city sponsored classes resulting in a 10% increase in class registration over previous quarter.-Coordinated arts & crafts, music and sports activities for children, teens, adults, and senior citizens to ensure effective participation of attendees and utilization of resources.

-Develped martial arts curriculum, schedules, and taught classes as Lead Instructor.-Organized and prepared students for tournaments to showcase their abilities against outside competition, resulting in numerous awards and self-recognition.-Created a MS Excel spreadsheet to track company budget and finances.-Developed a MS Excel database designed to track customer payments and contact info.

-Managed activities including, gymnastics, rock climbing and Tae Kwon Do.-Managed after school programs for elementary school students resulting in a 100% enrollment over the previous six months.-Supervised employees responsible for the transportation of students between classes to ensure student safety.-Managed and enhanced martial arts program resulting in a 10% increase in revenue over the previous six months.-Developed marketing strategies to increase program enrollment resulting in a 10% increase in enrollment.-Organized public events to showcase student progress in their martial arts development.-Instructed students on the fundamentals of the arts of Tae Kwon Do to increase self-discipline, self-esteem, self-confidence and self-awareness.

-Managed and supervised employees at front side of store to provide outstanding customer service.-Maintained and organized all employee lunch schedules and breaks to ensure everyone had equal time to rest and recover.-Responsible for maintaining the efficiency of checkout lines to dispatch customers quickly.-Delegated cleanup duties after hours for employees to maintain a clean environment for customers.

-Screened incoming calls and materials.-Implemented and revised records, forms, filing systems, and procedures.-Reviewed mail, assigned to appropriate staff for action, and followed up on its disposition.-Answered inquires and resolved complaints with minimal supervision.

Bs, Human Resource Management

Human Resource Course Work: (Bus 150-Intro to HR, Bus 151-Labor Relations, Bus 190-Quantitative Business Analysis, Bus 153-HR Diversity.

Aa, Business Adminisration