Hiring, training, coaching, and leading call center representatives,Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives,Ensuring staff members are achieving desired service levels and taking corrective action, as needed, Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer… Show more Hiring, training, coaching, and leading call center representatives,Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives,Ensuring staff members are achieving desired service levels and taking corrective action, as needed, Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction, Taking on other tasks or projects to support employees, other managers, and call center operations Show less

Responding to incoming calls, emails and other message from customers and giving them the right answers and directions,Managing and resolving customer complaints,Managing call center operations,Other duties as assigned

Answering incoming calls and registering orders,Processing orders Managing and resolving customer complaints,Providing product and service information to customers,Other duties as assigned