Ani Dudar Sheikh Email & Phone Number

www.womenofcustomersuccess.com

As a versatile professional with a proven track record in driving operational excellence and fostering inclusive workplace cultures, I wore many hats at Chinah Restaurant. I worked closely with the CEO to support operations, team building, and sales growth.🌟 Lead operations, including supply management, shift scheduling, payroll, marketing, and catering expansion in a fast paced startup. 🌟 Utilized Zoom, Google Suite, Microsoft Office, and Slack for efficient communication and collaboration.🌟 Improved administrative efficiency by 30% in 3 months, cutting costs by streamlining inventory andordering processes with Excel. Resulted in a 56% increase in average tips per order and enhancedteam focus on customer service.🌟 Transformed customer satisfaction from 75% to 94% in 8 weeks by utilizing data-driven insights,targeted marketing, and proactive management.🌟 Successfully reduced operating costs by 20%, in 3 months boosting profit margins. Ensured customer satisfaction by focusing on operational excellence, process improvement, problem-solving, and building lasting customer relationships.🌟 Streamlined recruiting and interviews, saving 3 hours per week through LANDED integration andonboarding process overhaul.🌟Implemented the use of automated payroll and tip calculations that saved more than 4 hours a weekin office time.

🟢 Increased customer retention rate by 10% in 2 months, resulting in revenue growth. 🟢 Successfully evaluated processes to identify opportunities for improvement and ensure client experience is empathetic and efficient. Assisted in streamlining processes by evaluating the client journey fromengagement to outcomes.🟢 Developed successful customer success strategy resulting in 5x customer growth in 6 months,transitioning from 2-3 customers per week to 13-15 new customers weekly. 🟢 Conducted training sessions for new team members, increasing efficiency in Client Engagement andClient Journey teams. 🟢 Improved customer engagement metrics by 30% through strategic use of customer feedback andtargeted Customer Engagement Call-to-Action (CTA) initiatives.🟢 Tracked and managed 30+ clients throughout the project life-cycle using Monday.com, ensuringcomprehensive oversight, timely progression, and a more efficient and transparent client experience.🟢 Collaborated with cross-functional teams to identify improvement areas, proactively solvingproblems and enhancing customer experience and retention.🟢 Engaged in consultative sales, ensuring customers felt heard and their issues were effectivelyresolved.

🎯 Engaged actively with requests for proposals, effectively translating leads into sales using LinkedInSales Navigator to target warm prospects and customers.🎯 Built and nurtured relationships through follow-up communications, guiding opportunities throughthe customer life-cycle.🎯 Led efforts to understand clients' desired outcomes through relationship-building, guiding optimalnext steps by recommending products and services aligned with their specific needs.🎯 Generated comprehensive documentation covering processes, best practices, and implementationsacross all channels, including online.🎯 Increased client satisfaction ratings by 15% in 6 months through improved onboarding processes.🎯 Led team to reach 25% reduction in customer onboarding time in 3 months. Took initiative andcollaborated cross-functionally with teams as well as with the clients directly to ensure their projectsare high quality and timely.🎯 Improved customer satisfaction ratings by 10% in 8 weeks by building client relationships. Tracked andcommunicated with clients throughout their journey in the life-cycle within the project managementtool, Monday.com.

Tampa, Florida

Partnered with the Visual Merchandising Manager to lead a profitable and customer-centric environment through the successful development of a team.✅Lead a store with 5 million+ in sales each year with a growth of 8% over the previous year.✅Continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and created personalized succession paths.✅Plan and execute employees' work schedules using Kronos Workforce as well as daily plans to ensure all aspects of the business run seamlessly.✅Cultivated an environment of genuine customer connection by being highly focused on delivering exceptional customer experiences that are engaging, efficient, and personalized.✅Engaged with the local community via events and social media platforms, these events were successful at creating a sense of community within the store while also increasing sales.✅Analyzed sales and products to identify and interpret business opportunities for the store, customer, and market.✅Utilized sales analysis to build the business as well as guide the business through a successful expansion of the store as well as through COVID.✅Successfully spearheaded an expansion of our store through renovations, increase in home product and the inclusion of a furniture department.✅Reviewed inventory and sales records to prepare reports using Key Preformance Indicators (KPIs) for management and budget departments.✅Collaborated with key stakeholders to lead timely and effective execution of store controls and operating standards while assuming accountability for the store’s profitability. ✅Managed visual merchandising execution by collaborating with key partners in the visual department to assess timely and effective execution of store structure, outfitting, display, and merchandising according to the needs of the business.

Tampa, Florida

In collaboration with the store team, supports the operations of the store with an emphasized merchandising and display accountability on creating a visual experience for the customer that is inspiring, dynamic, and unique.Manages the visual direction from planning through execution to meet company expectations, budgets, and timelines while strategizing according to individual store characteristics. Consistently completing projects in a timely manner, while ensuring a profitable store.Business Acumen: Assesses store business using company reporting tools to identify merchant opportunities within product placement, outfitting, and stock levels.Plans and owns an effective shipment process utilizing reporting and business analysis to maximize new product placement on the floor and in the back of house; create strategies for replenishment and recovery of sell-through and markdowns.Provides global product and visual feedback to Store Brand Leader and District Brand Leader; submits store environment photos to highlight merchandising and display updates.Checks in with leadership to maintain communication and ensure completion of store directives and projects.

Wayne, Pennsylvania

Wayne, Pennsylvania

Wayne, Pennsylvania

Wayne, Pennsylvania

Tampa, Florida

• Interpret seasonal concept direction and inspiration provided by the Home Office to meet the unique needs of the store, including space constraints, knowledge of customer and local cultural interests• Work with raw materials, product, and the team to create and maintain each layer of the visual presentation• Have a collaborative relationship with the Visual Manager, Display Coordinator and all members of the Leadership Team to provide continuous staff training on the Anthropologie aesthetic, standards, and merchandising principles• Infuse personal artistic interests and talents into the visual execution• Execute product placement, receiving and display• Continually generate fresh ideas in both merchandising and display using varied materials, while retaining a collaborative and flexible mindset• Serve as a visual merchandising educator for the entire store team

Tampa, Florida

• Supervise the daily operations of the store (i.e. Opening/Closing process, cash management, shipment receipt) • Utilize Company reports to react to trends and drive business• Manage all aspects of the assigned department in collaboration with the Store Merchandiser with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards • Understand and interpret current fashion trends in local markets in order to generate creative solutions • Take an active role in ensuring floor sets for the department are well organized and scheduled appropriately • Cross Merchandising apparel and home product• Achieve the store shrinkage goals by overseeing adherence to loss prevention practices • Ensure compliance with Company emergency and safety procedures in order to protect employees and customers against accidents and incidents • Recruit, train, develop and coach a productive sales team • Maintain department staffing requirements to support forecasted sales and payroll budgets • Manage all aspects of performance development (Performance Appraisals, Individual Development Plans (IDP's), Coaching and Counseling and disciplinary actions) • Scheduling and zoning associates to projected sales

Tampa,Florida

It began as a part time sales position to get me through college, but it ended with me having a passion for the work and a loyalty to the company.Part-time sales to MIT to Assistant

Certificate, Project Management Principals And Practice

Bachelor Of Arts, Art History

Senior focus on Dutch visual culture of the 17th century. Classes: Advanced Placement Art History Beginning Drawing Concepts and Practices.