Anika Mack, Sphr®, Pmp® Email & Phone Number

Charlotte, Nc, Us

Teaneck, New Jersey, Us

•Manage 20-25 existing clients while overseeing the statement-of-work and contracting processes during post-production.•Provide support service activities daily while serving as the escalation point for urgent client issues that require immediate remediation.•Prepare and present regular account status reports expounding on engagement, financials, and risks.•Facilitate change order requests to address scope, timeline, or cost modifications to the statement-of-work.•Provide performance feedback to encourage, motivate, and align the team ensuring successful completion of outcomes.

Charlotte, North Carolina, Us

•Partners with HR functions and cross-functional stakeholders to define requirements and translate business needs into tactical system plans.•Ensure an efficient and effective delivery for HR services through the best usage of HR Technology and process design•Participate in related HR initiatives, change management and strategic planning•Understand the inherent technical and process dependencies between HR, Finance, and Supply Chain

Lyon, Fr

•Conducted 2 – 3 new project implementations annually in accordance with business needs while executing the timely completion of system enhancements for over 15 clients•Facilitated detailed requirement gathering sessions obtaining specific criteria for each project•Developed comprehensive strategic plans that were disseminated to clients and internal team members ensuring projects were delivered by the designated go-live date•Led testing activities to make certain the system was accurate and operational•Served as client / customer success liaison for clients such as Alberta Police Services, Caesars Entertainment, Express, Sony, TÜV SÜD, and University Hospital New Jersey•Utilized insight from the customer needs for the purpose of consulting with clients on the use of application modules to maximize 100% business effectiveness

Lyon, Fr

•Oversaw 20-25 existing clients while managing the statement-of-work and contracting processes from creation to delivery•Provided support service activities daily while serving as the escalation point for urgent client issues that required immediate remediation•Managed the follow-up of open and closed requests validating the accuracy of the final deliverable•Prepared and presented regular client account reviews and formal system training

Columbus, Oh, Us

•Implemented human resources programs and practices for over 250 employees (e.g. performance management, change management, compensation analysis and benefits) as the primary contact for multiple departments including: Finance, Information Technology, Purchasing, Sourcing – Hong Kong, Sourcing – Korea, Creative, Design, Real Estate, Store Planning, and Visual•Managed the entire talent acquisition life cycle including posting, sourcing, screening, interviewing, preparing offers, extending offers, and onboarding hitting hiring goals•Coached management team and associates on employee relation events

Columbus, Oh, Us

•Cultivated and directed over 10 external vendor partnerships (e.g. applicant tracking system, relocation, job boards, search firms and contingent staffing firms) while analyzing staffing metrics and budget to ensure optimal use of recruitment tools and sources•Led, configured, and implemented two applicant tracking systems: Hodes iQ and Virtual Edge•Identified and trained Home Office associates on staffing techniques and emerging staffing trends

Dublin, Oh, Us

•Conducted 4 performance improvement projects annually as dictated by business needs and leadership requests using the DMAIC project methodology•Facilitated problem-solving sessions with teams to address issues and concerns with current processes•Developed communication plans for project teams, employees, and all levels of management

Dublin, Oh, Us

•Primary Human Resources contact for over 300 employees within multiple departments including: Sales, Marketing, and Operations, which involved direct support of executives•Consulted with management and employees on employee relations issues resulting in amicable resolutions •Oversaw the implementation of human resources programs and practices (e.g. talent review, compensation analysis, benefits, and payroll communication)

Dublin, Oh, Us

•Designed multi-functional rotational development programs in Marketing, Information Technology, Purchasing, Operations, and Human Resources and drove results to create a world-class program•Managed university recruitment efforts including sourcing, interviewing, selecting, offering, onboarding, and career center relationship management •Designed and delivered onboarding program for new employees and managers; designed integrated performance management and development process

Dublin, Oh, Us

•Led team of recruitment subject matter experts for the purpose of configuring the PeopleSoft recruitment module and facilitated decision making around key recruitment functions while directing activities of the third-party vendors and consultants •Managed the project timeline; motivated team to complete project milestones resulting in an on time go-live

Dublin, Oh, Us

•Designed, instructed and managed company-wide affirmative action program, affirmative action training and developed staffing strategies with 92% of participants strongly agreeing the materials were useful•Developed staffing strategies, delivered diversity presentations and disseminated relevant legal updates in conjunction with directing government audit reviews

Dublin 2, Ie

•Facilitated high-volume recruitment activities including sourcing, interviewing, and hiring consultant associates while maintaining an annual recruiting budget of approximately $100,000 •Created and analyzed statistical recruiting reports; designed and implemented diversity recruiting programs

Dublin, Ohio, Us

•Sourced, interviewed, facilitated selection, and onboarded non-exempt employees and distribution employees •Prepared weekly recruitment activity report and composed recruiting turnover and workforce diversity reports