Anika Mack, Sphr®, Pmp® Email & Phone Number

Charlotte, NC, US

Teaneck, New Jersey, US

• Manage 20-25 existing clients while overseeing the statement-of-work and contracting processes during post-production.
• Provide support service activities daily while serving as the escalation point for urgent client issues that require immediate remediation.
• Prepare and present regular account status reports expounding on engagement, financials, and risks.
• Facilitate change order requests to address scope, timeline, or cost modifications to the statement-of-work.
• Provide performance feedback to encourage, motivate, and align the team ensuring successful completion of outcomes.

Charlotte, North Carolina, US

• Partners with HR functions and cross-functional stakeholders to define requirements and translate business needs into tactical system plans.
• Ensure an efficient and effective delivery for HR services through the best usage of HR Technology and process design
• Participate in related HR initiatives, change management and strategic planning
• Understand the inherent technical and process dependencies between HR, Finance, and Supply Chain

Lyon, FR

• Conducted 2 – 3 new project implementations annually in accordance with business needs while executing the timely completion of system enhancements for over 15 clients
• Facilitated detailed requirement gathering sessions obtaining specific criteria for each project
• Developed comprehensive strategic plans that were disseminated to clients and internal team members ensuring projects were delivered by the designated go-live date
• Led testing activities to make certain the system was accurate and operational
• Served as client / customer success liaison for clients such as Alberta Police Services, Caesars Entertainment, Express, Sony, TÜV SÜD, and University Hospital New Jersey
• Utilized insight from the customer needs for the purpose of consulting with clients on the use of application modules to maximize 100% business effectiveness

Lyon, FR

• Oversaw 20-25 existing clients while managing the statement-of-work and contracting processes from creation to delivery
• Provided support service activities daily while serving as the escalation point for urgent client issues that required immediate remediation
• Managed the follow-up of open and closed requests validating the accuracy of the final deliverable
• Prepared and presented regular client account reviews and formal system training

Columbus, OH, US

• Implemented human resources programs and practices for over 250 employees (e.g. performance management, change management, compensation analysis and benefits) as the primary contact for multiple departments including.
• Managed the entire talent acquisition life cycle including posting, sourcing, screening, interviewing, preparing offers, extending offers, and onboarding hitting hiring goals
• Coached management team and associates on employee relation events

Columbus, OH, US

• Cultivated and directed over 10 external vendor partnerships (e.g. applicant tracking system, relocation, job boards, search firms and contingent staffing firms) while analyzing staffing metrics and budget to ensure.
• Led, configured, and implemented two applicant tracking systems: Hodes iQ and Virtual Edge
• Identified and trained Home Office associates on staffing techniques and emerging staffing trends

Dublin, OH, US

• Conducted 4 performance improvement projects annually as dictated by business needs and leadership requests using the DMAIC project methodology
• Facilitated problem-solving sessions with teams to address issues and concerns with current processes
• Developed communication plans for project teams, employees, and all levels of management

Dublin, OH, US

• Primary Human Resources contact for over 300 employees within multiple departments including: Sales, Marketing, and Operations, which involved direct support of executives
• Consulted with management and employees on employee relations issues resulting in amicable resolutions
• Oversaw the implementation of human resources programs and practices (e.g. talent review, compensation analysis, benefits, and payroll communication)

Dublin, OH, US

• Designed multi-functional rotational development programs in Marketing, Information Technology, Purchasing, Operations, and Human Resources and drove results to create a world-class program
• Managed university recruitment efforts including sourcing, interviewing, selecting, offering, onboarding, and career center relationship management
• Designed and delivered onboarding program for new employees and managers; designed integrated performance management and development process

Dublin, OH, US

• Led team of recruitment subject matter experts for the purpose of configuring the PeopleSoft recruitment module and facilitated decision making around key recruitment functions while directing activities of the.
• Managed the project timeline; motivated team to complete project milestones resulting in an on time go-live

Dublin, OH, US

• Designed, instructed and managed company-wide affirmative action program, affirmative action training and developed staffing strategies with 92% of participants strongly agreeing the materials were useful
• Developed staffing strategies, delivered diversity presentations and disseminated relevant legal updates in conjunction with directing government audit reviews

Dublin 2, IE

• Facilitated high-volume recruitment activities including sourcing, interviewing, and hiring consultant associates while maintaining an annual recruiting budget of approximately $100,000
• Created and analyzed statistical recruiting reports; designed and implemented diversity recruiting programs

Dublin, Ohio, US

• Sourced, interviewed, facilitated selection, and onboarded non-exempt employees and distribution employees
• Prepared weekly recruitment activity report and composed recruiting turnover and workforce diversity reports