• IT Manager & CISO for AGCS India Branch• Managing the MFA (Multi-Factor) Authentication Project from testing till Production.• Managing the Windows Upgrade Rollout from Win 10 21H2 to Win 10 22H2.• Managing the Cyber Audits, IRMS and ITGC Audits for India Branch.• Effectively and efficiently manage all aspects of IT service management to ensure maximum up time of the systems. • Responsible for service process design, performance analysis, and developing proactive resolution plans.• Proactively conduct design reviews and analyse problems and change requests.• Work closely with other areas within IT to determine the highest level of system requirements required to meet the business requirements within budget and technology constraints.• Investigate IT procedures, standards and/or guidelines (including AGCS as well as Group IT standards) evaluate existing systems/processes.• Investigate IT procedures, standards and/or guidelines (including AGCS as well as Group IT standards) evaluate existing systems/processes.• Proactively conduct ad-hoc as well as regular analysis on IT systems, documentation, processes, and data.• On boarding and off-boarding of items to outsourced services.• Effectively manage desk side support services in India. Including the review of the related processes.• Perform contracts and agreement reviews as well of SLA reviews to ensure the proper delivery of agreed quality from the outsourced services.• Proactively work and coordinate with relevant stakeholders (within IT, the business, strategic vendors / outsource partners, among others) to deliver consultancy and service.

• Responsible for IT application support have to work closely with business analysts/PDG and other specialists like Product team, IT team and different Vendors.• Responsible for planning Application system upgrades, Responsible for Installation of new releases, and migration to new system and support.• Responsible for write specifications for business requirements and design IT systems and components that meet the requirements,• Responsible for ensuring quality, efficiency, compatibility with existing IT systems and networks, and compliance with the relevant regulations.• Responsible for provide application maintenance and support to organizations and to minimize service disruption and facilitate operations.• Responsible for investigate problems with software applications, diagnose root causes, and work on fixing them.• Responsible for integration, and configuration of database infrastructure and business applications used across the organization and ensuring that all applications comply with relevant standards and regulations.• Responsible for ensuring quick turn-around time (TAT) with in the agreed SLA.

Monitor Implementation, Requirement Gathering, Business Analysis, UAT, Post Implementation Support.

Senior Executive Technical Support