As an Education Mentor, my role is to guide the next generation of UX designers:- Mentoring teams and sharing tips and tricks for successful project navigation.- Teaching UX methods to empower aspiring designers for success.- Offering personalized support for career growth.- Providing comprehensive assistance and advocating for the development and success of my mentees.

At GoTo, I have the privilege of contributing to the development of remote IT management tools, particularly Mobile Device Management (MDM):- Enhancing user experiences for IT administrators.- Crafting seamless user journeys, comprehensive service blueprints, which are then transformed into tangible designs.- Pioneering impactful feature concepts to strengthen our competitive edge.- Conducting user tests to uncover insights in order to make data-driven design decisions.- Collaborating closely with development teams to ensure the effective realization of design concepts.

I've worked on a variety of projects across different industries:- Industries including hospitality, telecommunications, healthcare, and the energy sector.- Conducted 100+ user tests and interviews to enhance usability.- Managed workshops with clients to align goals and ensure transparency.- Utilized service and UX design methodologies for structured problem-solving.- Conducted extensive research to inform data-driven design decisions.