Anil Bhat Email & Phone Number

Bengaluru Area, India

Process Improvement Lead at corporate level driving improvement projects and initiatives across service lines like ITO/Cloud, Applications, Security, Modern Workplace, Analytics in alignment with business strategic parameters

Bengaluru, Karnataka, India

Helped clients drive process improvements &transformation, business excellence, delivery assurance, audit readiness, risk mitigation, controls & compliance. Drove Process Improvement (Lean/six sigma) trainings & framework implementations to help clients realize business benefits

Bengaluru Area, India

Helped clients drive process improvements and transformation, business excellence, delivery assurance, audit readiness , risk mitigation, controls and compliance. Drove Process Improvement (Lean/six sigma) trainings and framework implementations to help clients realize benefits on the strategic parameters

Bengaluru Area, India

Started a partnership based consulting firm helping clients improve and transform their business processes using various process improvement methodologies and tools

Bengaluru Area, India

AVP - Process Excellence Group• Headed the delivery excellence function of a major client (5000 FTEs) (Oct 2010 - April 2013) across Chennai, Mumbai and Vadodara• Headed the delivery excellence (May 2013 – March 2016) for Analytics and Insights tower across locations• Headed the BPM (Business Process Management) function (March 2016 - December2017) for all verticals like Telecom, Media, CPG, Energy Resources and Utilities, Retail, HiTech, Travel and Hospitality, Life Sciences, Manufacturing etc

Bengaluru Area, India

• Worked as the operational excellence lead for multiple towers including Finance and accounting, Insurance, Procurement, Customer contact centre and HR for the Bangalore location. This involved seamless transition from quality perspective, Post go live operations stability and leading continuous improvement initiatives using lean /six sigma tools• Was leading a major transition from US to India (US Pharma giant) from operational excellence perspective. This involved working with the client onsite and ensuring right processes, controls etc were put in place before the go live of the operation in Bangalore• Headed the Operational excellence drive for the HR tower and worked closely with the operation leads to drive process excellence initiatives• Led the client site pre transition process evaluation and re-design for a pharma process ( Europe Pharmaceutical giant) using Lean and six sigma techniques• Headed the quality function for Pharma and contact center. Major responsibilities includedo Partnering with operations to deliver on business objectives like Client service delivery, profitable growth, cost reduction, process excellence capability driveo Driving quality assurance of existing projects and new transitionso Identifying and validating projects across different processes through Voice of Customer and CTQ drill down exerciseo Leading and developing process excellence culture in the towers at all levels. Delivering trainings and conducting assessments to check the culture spreado Leading the team of six sigma black belts , green belts, Lean experts to work and deliver on the business objectives o Handling important client presentations and contribute to the new business generationo Working with other global/regional quality leads to drive a common global agenda on business objectiveso Leading the continuous improvement initiatives (e.g., Kaizens) and ensure employee engagement at all levels

Headed the central quality function and reported to the CEO. The team comprised of 35 high profile members who were Black belt trained and working from six locationsPrime responsibilities includedDriving productivity and other initiatives across the business in line with the strategyDriving six sigma and lean projects for continuous improvement and process robustness - delivered more than $5M savings through six sigma and lean drive. The projects running on both voice and non-voice processes were focused on CSAT, AHT reduction, Accuracy, Turn Around time, Standardization, Agent Job made simpler etc.New Business Development - Participated in all new client meetings to showcase the quality journey and its impact on internal and external business metricsCustomer Advocacy - conceptualized a new survey for clients at strategic and tactical level. Launched the client dashboards which gets reviewed every weekContinuous improvement for critical process measures (CPM's) for all major clients -delivered 30% improvement for critical processesControllership - developed a hybrid process health checklist based on COPC and other best practicesEnsured compliance to all regulatory certifications like COPC

Was responsible for conducting six sigma, Lean and other quality trainings in the corporation. Conducted many DMAIC Black Belt sessions throughout the year & trained about 180 Black beltsProvided application assistance and Mentored Black Belts during six sigma reviews across businesses ranging from software services, Consumer care products, hydraulic products and BPO services. Mentored more than 20 projects. Some of the projects were in the areas of Productivity improvements in Software services domainScrap reduction in manufacturing domainReduction of defects and improving productivity for WIPRO and clients in BPO SectorTransactional nature projects in Hardware segment Led the development of new training modules related to the new initiatives, DMADIV being one of themLed the development of the new e-learning module and portal for the corporationSupported the consulting team for driving six sigma initiatives with customers

March 2003 –April 2004 – Manager OperationsDec 2001 – March 2003 – Master Black Belt Oct 2000 – Dec 2001 – On an Assignment to Milwaukee , USANov 1998 – Oct 2000 – Manager, Product TransfersJan 1997 – Nov 1998 – Manufacturing process Engineer

Job Profile was that of Engineer, Manufacturing. Led the testing and quality section of different ranges of X-ray tubes for diagnostic applications

Bachelor Of Engineering, Electronics And Communications

Pg Diploma, Business Management