UKB Sales Manager for British Gas Business.

Responsible for achieving all sales and retention targets, including productivity, quality, and cost control measures to deliver £2m a year sales and operational efficiencies whilst focusing on customer satisfaction throughout all stages of the sales life cycle. Key Achievements:• Delivered Profitable growth by consistently achieving all sales & retention KPIs: Regularly exceeding conversion of opportunity sales targets by 10%.• Managed operational efficiencies and value by optimising KPI’s such as Call Handling Time (CHT), Productivity, Adherence, wrap and on hold time.• Manage operational costs effectively – site lead role on ARPU - recognised for my exceptional work at reducing cost per unit within the retention department. • My quarterly care scores were consistently 10% over the centre average. Achieved through regular coaching, development, succession planning. Created an environment where sales advisors feel valued , cared for and recognised for achieving targets• Managed variance in my team by supporting through performance management and using the challenging leadership framework.• Recognised as a customer service champion through managing operational efficiencies and ensuring customers lie at the heart of everything I do.• Building a team culture of getting things right first time by ensuring advisors are fully imbedding the one contact checklist into their calls, discussing all ASM’s and compliance statements, taking appropriate ownership around red flag customers and using the, I-Care 10 checklist to handle complaints effectively.

As the owner and manager, my main responsibilities included purchasing/sourcing clothing from wholesalers/manufacturers and then selling these on to consumers in a competitive retail environment. Working hands on in the day-to-day running of the business, I enhanced my leadership, communication, time management and teamwork skills on a professional level.