Anil Kumar Somala Email & Phone Number

Washington, United States

• Provide technical assistance and support to users via phone, email, and ticketing system
• Diagnose and resolve hardware, software, and networking issues in a timely manner
• Log, track, and prioritize support tickets using ServiceNow
• Install, configure, and maintain computer hardware, software, and peripheral devices
• Perform routine maintenance tasks such as software updates, patches, and system backups
• Assist with network troubleshooting and connectivity issues

Hyderabad, Telangana, India

• Proficient in diagnosing and resolving hardware, software, and networking issues. Extensive experience with help desk ticketing systems such as ServiceNow and Zendesk
• Familiarity with Active directory, DNS, DHCP and other networking concepts
• Excellent troubleshooting and problem-solving skills
• Ability to communicate technical information effectively to non-technical users
• Experience with remote desktop support tools such as TeamViewer and remote desktop connection
• Extensive experience with help desk ticketing systems such as ServiceNow and Zendesk

Washington DC-Baltimore Area

• Provided technical support to internal users for hardware, software, and network-related issues
• Assisted with the installation, configuration, and troubleshooting of computer systems and software applications
• Responded to support tickets in a timely manner and ensured proper documentation of solutions provided
• Conducted user training sessions and created user guides to improve technology literacy
• Collaborated with it team members to implement new technologies and improve existing systems
• Create, customize, and manage dashboards / reports.