Anil Kumar Somala Email & Phone Number

Washington, United States

• Provide technical assistance and support to users via phone, email, and ticketing system• Diagnose and resolve hardware, software, and networking issues in a timely manner• Log, track, and prioritize support tickets using ServiceNow• Install, configure, and maintain computer hardware, software, and peripheral devices• Perform routine maintenance tasks such as software updates, patches, and system backups• Assist with network troubleshooting and connectivity issues• Create user documentation and provide training to improve user understanding of technology resources• Collaborate with other IT team members to resolve complex issues and improve it infrastructure.• Ensure compliance with security policies and procedures to protect company data and assets.• Monitored desktops / servers and network for 100% uptime with various monitoring tools.• Maintained an on-call rotation to provide afterhours support for their production environments.• Maintenance of user accounts, group assignments, disk space, printing, and other Server issues.• Log monitoring/maintenance and H/W troubleshooting. • Providing troubleshooting steps for clients through phone and e-mail support. Preparation of daily report regarding domains and its issues. Knowledge on linux using cpanel for e-mails.

Hyderabad, Telangana, India

• Proficient in diagnosing and resolving hardware, software, and networking issues. Extensive experience with help desk ticketing systems such as ServiceNow and Zendesk• Familiarity with Active directory, DNS, DHCP and other networking concepts• Excellent troubleshooting and problem-solving skills• Ability to communicate technical information effectively to non-technical users• Experience with remote desktop support tools such as TeamViewer and remote desktop connection• Extensive experience with help desk ticketing systems such as ServiceNow and Zendesk• Strong knowledge of windows and macos operating systems

Washington Dc-Baltimore Area

• Provided technical support to internal users for hardware, software, and network-related issues• Assisted with the installation, configuration, and troubleshooting of computer systems and software applications• Responded to support tickets in a timely manner and ensured proper documentation of solutions provided• Conducted user training sessions and created user guides to improve technology literacy• Collaborated with it team members to implement new technologies and improve existing systems• Create, customize, and manage dashboards / reports.• Involved in Datacenter migration from Washington DC to Sterling (Virginia).• Working experience in alert handling, standard availability, and performance report generation.• Datacenter in charge. (Sterling (Virginia, USA) and Washington DC).• Creating/Renewing SSL Certificates for all sites in the current organization.• Responsible for configuring the infrastructure and installing applications on Windows IIS hosted platform.• Reviewing application installation documentation. Ensuring that the installation is done in accordance with standards and best practices.• Handle Level3 Escalations and adhere to escalation matrix. Working as Primary On-call support during Shift timings.• Provide necessary information/observations/logs/Crash Dumps & all required support to next level for diagnose a reported/escalated problem • Implementation of tools to monitor software/hardware applications that provided statistical reports to co-workers and customers.• Performed application support and server / client operations. Monitoring of web servers, web sites and web applications through site24x7.com• Pro-actively monitor and regularly monitor server integrity for 100% production.