Anil John Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Experience in work with different Softswitchs like Genband SBC,VOS, Nexge & JerasoftGood Knowledge in working with the protocol like SIP, RTP,RTCP Troubleshooting SIP different scenarios Good Knowledge in Audio codec like G729, G711,G723Experience in Audio transcoding via Sangoma transcoding cardsExperience in audio MOS score optimisation via testing tools like Arptel and itestRoot cause analysis of all problems and proposing long term or permanent solutions to client'sProviding guaranteed response according to the agreed SLA'sPro-active monitoring of voice service performance and applying appropriate measures to guarantee agreed service qualityHandle monitoring, Trouble Tickets escalations, provisioning of clientsUnderstanding and analyzing customer problems and proving an appropriate supportContributed in implementation of Sip-redirect process as major project handling wholesale division call trafficKnowledge in Monitoring Tools like Nagios and Solarwinds (Monitoring as well as configuration)Good Knowledge in Linux(all the flavors) and Networking

Ensure timely resolution on trouble tickets. Coordinate L1 NOC and hand overs on shifts. Provisioning and partner support. Troubleshooting protocol-level issues on call, RTP monitoring and following escalated technical issues. Dealing with SIP related issues and call flow abnormalities, performs root cause analysis and E1 status

Bangalore Urban, Karnataka, India

QoS monitoring, troubleshooting and ticket resolution. Perform servers and network components installation and administration. Routing, provisioning, quality testing of partner interconnect over SIP trunks. Worked on a variety of VoIP platforms such as Genband, Jerasoft, VOS, Nexge, iTel, VoIPSwitch, etc on both retail and wholesale levels.